[Resolved] Shop CJ — Got defected slimming beauty fitness massager from shop cj

ahanasharma

from Saharanpur, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 250004
Website:	www.shopcj.com

I have ordered slimming beauty and fitness massager belt on 17 dec15 during watching Advertisement on tv.Order no. is [protected] and after one day on 19 dec i got the product but its not working immediately i complain on shopcj customer care they said delivery boy will come and receive the product within 48hrs but nobody come till date then i again call they said call on brand customer care and take service letter from them then only will help you but brand customer care no. are also busy and some time not in service their no. are [protected]/[protected].Till date i am calling again and again every time they are giving excuses and said will call you again but never replied and not redressing my problem nor they are exchanging the product nor refunding my money.I am very disappointed with shop cj customer services and seriously they dint have any right to be there in ecommerce industry with their low standard, pathetic and poor customer services

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Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Dec 23, 2015

Updated by ahanasharma I have ordered slimming beauty and fitness massager belt on 17 dec15 during watching Advertisement on tv.Order no. is [protected] and after one day on 19 dec i got the product but its not working immediately i complain on shopcj customer care they said delivery boy will come and receive the product within 48hrs but nobody come till date then i again call they said call on brand customer care and take service letter from them then only will help you but brand customer care no. are also busy and some time not in service their no. are [protected]/[protected].Till date i am calling again and again every time they are giving excuses and said will call you again but never replied and not redressing my problem nor they are exchanging the product nor refunding my money.I am very disappointed with shop cj customer services and seriously they dint have any right to be there in ecommerce industry with their low standard, pathetic and poor customer services

Verified Support

Mar 05, 2016

SHOP CJ Network Customer Care's response Hi Ahana, we regret the inconvenience caused. Do bear with us while we investigate the matter. Be rest assured that we'll work on the feedback provided and fast track a resolution for you. Thank You.

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Comments

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Ahana,

As discussed with you earlier, you will receive the exchanged product very soon.

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Ahana,

We apologize for the inconvenience caused, we hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.
Thank you for choosing Shop CJ.

Regards,
Shop CJ India