[Resolved] Shop CJ Network — broken dinner set

pankaj pal 09

from Noida, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 400007
Website:	www.shopcj.com

I ordered a dinner set at 08 Aug, 2018. It arrived on 28 Aug, 2018. Upon opening the package, several item were found broken, which includes4 plates, bowls and lids. Loose and careless packaging resulted in breaking of crockery items in transit only. After several attempts & hours to contact the customer care, they finally agreed to refund, but only initiated a refund of 150 rupees, which is even less than 10% of the whole amount, it being 1550 rupees. I was asked to keep & use the rest of crockery, which seems pretty illogical. They simply refused to take back the package. Please

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Oct 6, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

SHOP CJ Network Customer Care's response Dear Mr. Pankaj,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform you that we are arranging the reverse pickup of your order. Kindly wait for 2-3 working days for better assistance.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra