[Resolved] Shop CJ Network — damaged product received

Vilas Pandhe

from Pune, Maharashtra

Address:	411038
Website:	shopcj.com

All the details are provided in the photo. I have received partially damaged product. I want complete refund refund along with the transportation cost.

I had ordered 5 in 1 kitchen master bu kissan - silver on 21st june 2018 and received on 29 th june. After opening it plastic cover was received in broken condition.
Details:
Invoice no: jiva/18-19/04740
Order no.:[protected]
Sub order no:[protected]
As per the procedure i contacted their toll free number [protected]. But the call gets automatically disconnected. Later i called [protected], shop cj person insisted me to call the toll free number regarding the return/refund.

I also sent repeated emails to [protected]@shopcj.com. But received no response from them.

Now i believe this is completely fraud organisation, fooling people by sending damaged product. I want complete refund.

+2 photos

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Aug 16, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

SHOP CJ Network Customer Care's response Hi Vilas,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, we would like to inform that we are arranging reverse pickup for the product. Kindly allow us 2-3 working days for better assistance or you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik

Verified Support

Jul 10, 2018

SHOP CJ Network Customer Care's response Hi Vilas,

Please accept our sincere apology for the issue you had to face related to the refund.

We tried to connect with you, however could not establish contact with you.
We request you to give us a convenient time to call you.

For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik

Verified Support

Jul 10, 2018

Jul 14, 2018

Updated by Vilas Pandhe Dear Sir,

It has been 4 days and no contact has been made with us by your representative. I am really surprised that you couldnt reach us on the provided number for the past four days. Hence, I are providing you one more number [protected] in case you are not able to contact [protected].

I am really dissapointed with such lax service of yours(it has already been 12 days) and such a weak grievance redressal mechanism, which raises doubt how do you even survive such cut throat e-commerce market, where time is major factor for customer satisfaction. Dont be under the impression that we will drop the complaint if you stretch this issues for many days. If this issue isnt resolved within a week, I am going to file a legal case and drag your organisation to the court. Then we will not only demand refund but also money for customer harassment. So please take this issue seriously.

Awaiting for your response.

Verified Support

Jul 16, 2018

SHOP CJ Network Customer Care's response Hi Vilas,

We apologize for the inconvenience you had to face related to the refund.

We tried to connect with you, however could not establish contact with you.
We request you to give us a convenient time to call you.

For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team ShopCJ
Shamsuddin Malik

Jul 20, 2018

Updated by Vilas Pandhe Dear Sir,

This is my contact number( which is already present with you) [protected]. Please convey your decisions regarding the issue on this number from Monday to Saturday 10 AM to 6 PM. We havent received a single call from you since July 14.

Please contact us immediately.

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Comments

Vilas Pandhe

from Pune, Maharashtra

Dear Mr. Malik,

This is to inform you that your representative called us from Mob. no. [protected] and asked us to provide Government bank account details for refund of the said amount(Rs.3300). The said details were provided however today the said person asked for the Debit card details. We will not be able to provide you the debit card details. We think this is suspicious and unwanted. Request to please refund us the amount of Rs.3300 immediately.

Please respond urgently.

SHOP CJ Network Customer Care's response, Jul 8, 2018

Verified Support

Hi Vilas,

Please accept our sincere apology for the issue you had to face related to the refund.
We tried to connect with you, however could not establish contact with you.
As per our earlier verbal communication, kindly allow us 2-3 working days for better assistance.

Also we are sorry to hear that you had to face such issue, We would like to assure you that we announce the lucky draw winner's name on our TV channel and our website. And we never ask our customers to deposit any money in an individual account. We would also like to inform you that we never share your information with any unauthorized external agencies/partners, and we have this issue being investigated through government agencies.

For further queries and quick response, you may call us on 0120-6651895, Monday to Friday between 10:00 AM to 06:00 PM.

Team HomeShop18
Shamsuddin Malik

Atul Shanker Srivastava

from Bithur, Uttar Pradesh

I purchased donga set through order no.[protected]. the item shown on TV is not as good what told in advertisement so I'm not satisfied. Please return the item and refund the money.
Atul Shanker Srivastava
Mob. [protected]