[Resolved] Shop CJ Network — Manufacturing defect in the sunflame 4 burner

 
8 Reviews
Delhi, Delhi, India
 Manavagarwal23
Invoice Ref #[protected] order date 10/01/2016
We have ordered a sunflame 4 burner gas from shop CJ and it has a manufacturing defect wherein one burner plate is unstable due to which we are not able to use it. After lodging several complains they route to the company (sunflame). And, as per them the replacement product is not available . Why should we suffer in such cases. It's been more than 25 days. Are these products not quality checked by the companies ???
I need a proper attention and appropriate action against them. This is not done.
Complaint marked as Resolved 

Complaint Status


[Mar 04, 2016] SHOP CJ Network customer support has been notified about the posted complaint.
Verified Support
SHOP CJ Network Customer Care's response, Mar 05, 2016
Hi manav,
we regret the inconvenience caused to you. Please help us with your order # so that we can escalate this issue, and assist you at the earliest.
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

The order # is [protected]
Hi Manav,
Thanks for the information. We will look into your issue and get back to you at the earliest.
It took you 5 days to reply on the post. Now you will get back at the earliest.
Is there a TAT for your resolution ???

I think Star CJ is very busy advertising and delivering the the products that are not even quality tested.
Hi Manav,

We apologize for the inconvenience caused, we hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.
Thank you for choosing Shop CJ.


Regards,
Shop CJ India
I just came to know that you closed my complain...

The issue has not been resolved !!!

Nobody came to change the burner or replace the product..

What is happening ??
Hi Manav,

We will get this checked and update on the same, please bear with us.
Thank you for your services.

I have to bear with the SHOP CJ, coz I have made a purchase from you.
SHOP CJ Network Customer Care's response, Apr 14, 2016
Verified Support

Hi Manav,

Our team is working on the issue you will hear from us soon. However we don't have authority to mark complaints as resolved.

Regards,
Shop CJ India
SHOP CJ Network Customer Care's response, Apr 20, 2016
Verified Support

Hi Manav,

We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
Thanks for choosing Shop CJ.

Regards,
Shop CJ India

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    Shop CJ Network - Manufacturing defect in the sunflame 4 burner