Shop CJ Network — not refunding my money rs 1200 in cash

Company name starcj on july i have ordered a organiser on phone they send the message to me that my ordered got delayed for few day. The product was defective i have told them to collect their product back. They have taken long time to contact me. I have already return the product they have collected their organiser from my house. During conversation on the phone i have told them to replace it with other product the 6 patiala combo i have given all the detail the girl told me that they will send the product to me. After so long time they have suddenly send the message that my ordered got cancelled without my permission. I told them to refund my money back in cash of rupees 1200. I called them they are not willing to return my money back which i have paid them. They are forcing me to buy any other thing from their shop. Till now they have not returned my money back. They have given lots of mental trauma and tortured me till now not a single response they had given. This is not done at all. The company is useless and fake. They dont even care for their customers at all. I request all the customers to not buy anything from this company. It had already take lot of time now october had come. They are mentally harassing me alot by not returning my money back. And how they can keep my money only for their benefits. They are not trust worthy. My complaint till not resolved i didnt expect this from u. You are just sending the message that u have forwarded this complaint to star cj but it is too much and not providing by money back 1200/. I will definately file a police complaint againt the company for giving mental trauma, harassing and tortoring me from july onwards and health is suffering due to this. If their customer is not satisfied with the product they should make it right and returned the money back. They are taking money from the customers and they have to returned it to me. The complaint had not been resolved no use of complaing it u because u r not doing anything.