Shop CJ Network — Property of oven display is not found

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shop CJ customercare no. 01244418000

We have ordered no. [protected] a 20 Lt. oven of electrolux oven after viewing the demo on shop cj channel on 15.8.2016 wherin they show that so many thing can be prepare from that oven including pizza and cake. on receipt of the oven(Bill no.[protected] dated 16.8.2016) we call the electolux comapany technician for demo, he came and told that pizza and cake could not prepared in the oven because it is not convection. we call to the customer care of shop cj and told them the property of oven shwoed demo on tv does not match to oven, to us by cj. the shop cj team told that the information given by electrolux technician is wrong and the said oven has convection property, they have referred the matter to the Brand service center from where it has again been said that oven does not have convection property. on contanct to CJ team their manager said that they at the time of demo their team just show how to heat the already prepared pizza. is joke with the customer. whether they explain that they even show on the demo how to heat a preapred cake. there was no answer with the CJ team. we just want to provide us the oven that was show/ demo on 15.8.2016 when the order was placed by us or give the refund. But the CJ team very bluntly refused both the solution . I again request to opt out one solution out of the two above or we will file the complain before the consumer court to resolve the issue. we request to not have the trust over Shop CJ as they are not customer friendly or customer well wisher as shown above - Mukhalesh Jain, Jaipur