Shop CJ Network — Return of sunflame burner

Address:Thane, Maharashtra, 401107
Website:Shopcj.com

I. Maria arsiwala had ordered a sunflame 4 burner cook top from shopcj. Before ordering i had confirmed with your customer care executive about the auto ignition feature... He said it was auto ignition and hence i placed an order.. Product got delivered on 29th august n on checking it i found that it was not auto ignition... So i placed a return complaint on 30th august...
Since then i have called 'n' number of times.. I have repeatedly explained my problem 10 times but no feedback... Not a single call from your side and no product pickup yet... It's really irritating n disappointing to call ur customer care n repeat same things ten times. They just lodged my complaint n send sms... Buy no action has been taken.

It's almost a month now... It's just a waste of time n money...20 minutes to speak with these people n in turn get no feedback... Jus plain pathetic messages...
I have been a regular customer of shopcj.. But this time i am extremely disappointed n frustrated.

I request you to get back to me n do the needful at the earliest... Or else will have to lodge a complaint about this...
My order no is: [protected]...
Need pickup n refund at the earliest.
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When I open the packet, jewellary's pearls already left in packet & i want to exhange that product & many times i told you on your complaint number but u don't send any person to exchange the product from the new one
SHOP CJ Network Customer Care's response, Oct 2, 2016
Verified Support
Hi Lakshit,

We regret the inconvinience caused. Please assist us with the Order # so that we can assist you at our earliest.

Regards,
Shop CJ India

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