[Resolved] Shop CJ Network — worst return policy

Pooja Sekhri Gupta

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 401107
Website:	www.shopcj.com

I ordered an lg microwave tentatively on 20th november thinking it to be a grill microwave how ever i received a solo microwave and it was no where mentioned by your customer care representatives of it being a solo microwave. I immediately opted to return it. Its been more than 7 working days i registered my complaint nobody from your side is coming for pick up and when ever i call they give lame excuses, everyday day they tell me that it'll take more 7-10 days.
This is by far the worst online shopping company i have come across because all others have much better and easy return policy. So, if this product and my money doesn't get returned in another 2 days i will definitely pull you all to consumer court.
Pooja gupta
Number-[protected]

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Jan 2, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

SHOP CJ Network Customer Care's response Dear pooja,

We sincerely apologize for the inconvenience caused to you.

We have already forwarded your query and we shall update you about the status soon. Kindly allow us sometime.

In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Once again, please accept our sincerest apology for any trouble or inconvenience caused to you.
It’s our goal to retain you as a satisfied customer and hope we get to serve you again in the future.

Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.