Shop CJ — Product not delivered

Address:	400101
Website:	Shocj

Dear Sir/Madam,


I had ordered Kawachi Magic Mop Floor Cleaning Easy Magic 360 Degrees Spin Mop on Thu, Feb 4, 2016 at 4:41 PM. Till today (Sat, Feb 20, 2016), I have not received my order. No proper response from Shopcj side.

I am really disappointed with their poor service. After multiple follow ups with their CSEs, i have got only below bad experiences (sometimes funny responses) and have lost my money in making calls to them (I guess, they do not have any policy to call n help frustrated customer to resolve their query.)

1. No proper response from customer care executive. committing time to customer and not following up that time. This is done by sr executive also (Mr. Naveen Singh, he said he'll call me back and didn't get back to me. Conversation happened on Sat, Feb 20, 2016, at 1.30 PM, Please check the call recording if Shopcj have this facility.)
One funny reply i got from one of the CSEs that product will not be delivered to your area. (LOL) Today i came to know that i am living in forest where Shopcj cannot deliver the order( but Firstcry, jobong, HS18Flipkart can do that.)

2. No transparency in delivery of product. They said product is delivered but do not have simple shipment ID or by whom the product is received. Strange but true!

3. Only customer has to follow up 1000 times. Not a single response from yourside. They have committed time that u ll get call from our department in 4 working days, 24 hours, 2 hours, 10 mins. Not a single call from their end.

4. No reverse call arranged from their side. When customer asks for reverse call as customer's money is going, no reverse call is made after giving assurance to customer.

5. Keeping customer on hold on call and no transfer of call to seniors

6. All time seniors are busy.

This is a clear sign of cheating with the customer. Kindly look into this and take appropriate action in the interest of customers. Shopcj should not only return my order price but also return money wasted in making calls to them. They should understand that customer is king and not their servant.

Please do the needful.

ORDER details:

Item No. : 160767
Your Items : Kawachi Magic Mop Floor Cleaning Easy Magic 360 Degrees Spin Mop
Price : Rs. 799 (898 with Shipping)
Order No : [protected]