FirstCry.com Complaints & Reviews

Dear FirstCry Team,
I am writing to raise a serious complaint regarding the return pickup of my order. I had purchased a Giraffe Slider from FirstCry, and upon delivery, I found the product to be in poor condition. Hence, I raised a return/replacement request on 6 March — the same day I received it.
Since then, it has been over 30 days, but the return pickup has still not been completed.
Every day, I receive SMS...

I am writing to raise a complaint regarding my recent order and the poor service experience.

Order Details:

Product: Babyhug Most Advanced 5-in-1 Baby Cycle Mini Marvel Tricycle with Adjust
Order Date: 5th November 2025
Order No.: 39112980ULV7B2416

Issue:
The tricycle broke within 2 days of delivery, and I raised a replacement request on 10th November 2025. The scheduled pickup...

I purchased a pair of shoes from first cry. Since the size did not fit, I raised a return request. Initially they said return pick up is not available in my area. Asked to send through courier. But the company name was not there and no contact number of the warehouse. This resulted in a delay of almost a month. They they said return pick up is available. However no one is coming to pick up. 2000ra is stuck due to first cry fraudulent services....

I had placed an order on FirstCry (Order No: 11101010XEK9D84251) for a Kookie Kids Full Sleeves Padded Winter Jacket. I requested an exchange, which was approved on 13th September 2025.

Today, the pickup of the product has been successfully completed, but the status is still not updated on the app/website. This delay is holding up the replacement process, and I urgently need the exchanged product.

I request FirstCry...

Order ID: 8605952HZJEFB96ED

Product: Babyhug Disney Cotton Blend Knit Baseball Cap (Diameter 52 cm)

Issue: Return pickup was approved and initiated on 11th August 2025(via Xpressbees, reverse shipment no. [protected]). Yet, as of today, no pickup has taken place, and my refund remains blocked.

This repeated failure amounts to a clear deficiency of service. Beyond the refund, I am formally requesting...

I have made the prepaid order on 20th of August, 2025 which was scheduled to be delivered on 21 August, 2025. They did not deliver the order, no courier person contacted me, but the order status is showing delivered. I did not receive any product from firstcry. In spite of several complaints, they are not refunding my money nor they are delivering products. It is my earnest request to respected consumer helpline to take action on these immediately....

I purchased a product "Little Olive Double Deck Scooter with LED Lights Adjustable Handlebar & Lean-to-Steer Technology - Blue" from FirstCry.com under order ID 12050430HRZ3C583FC.

I initiated a return, and FirstCry confirmed that pickup was scheduled on 30/07/2025. However, till date, the pickup has not been completed. Despite multiple follow-ups by email, I only received assurances, but no actual action has been taken.br...

I placed an order on 31st July 2025 through FirstCry, and received a damaged item on 2nd August. I immediately raised a replacement request, which was approved, and the damaged product was picked up on 7th August.

Since then, I have been waiting for the replacement, but there has been no proper update. The product status shows it has reached the final delivery hub, but it’s stuck there. The delivery date keeps getting...

Worst customer service from Firstcry
1. firstcry deliver product but at the time of return they ask for self return and same is not specified to customer when ordering
Issue is for below two product. When called customer they said delivery partner issue but what customer supposed to do.
[Order ID 5683058RMT28426AA]
Tilism Woven One Shoulder Sleeves Floral Applique & Ruffle Detailed Gown - Red size 2-3 and 6-7br...

Extremely disappointed with @FirstCry.com (BrainBees Solutions Ltd.)

I received a defective tricycle and had TWO engineer visits. After the second, customer care approved a part replacement, but now the replacement status shows as “Canceled”, without any explanation or notification.

No updates. No accountability. Just a frustrating loop. As parents, we expect better care — especially from a...

I had purchased R for Rabbit High Chair for my son and the description given is that the product is suitable for 6months to 5yrs kid.
Once I placed the order, the product reached on time but the assembly was done after 4 days. Once it got assembled, I understood how bad the product is with respect to kid's safety. I purchased it since it is mentioned that it will fit for kids upto 5yrs. To my surprise it hardly fits a year kid...

To,
The Concerning Education Department.
 
 
Subject :-  Mental Harassment to Parents & Children, Fraud activities, Monetary & Time Loss, Violation of Play School Rules 2017, Early Childhood Care & Education Policy, Right to Education Act 2009, Child Rights Act 2005 and also violation of Child Constitutional Rights by the Franchise Director/Principal & Teachers of “FIRSTCRY...

Complaint:
I placed an order with FirstCry (Order No. 20642406SZLF527F41), which was shipped via Ecom Express and reached my city on 22nd May 2025. However, it has still not been delivered as of today.
To make matters worse, the logistics partner falsely updated the status claiming that I requested "future delivery," which is absolutely false. I have made no such request.
I am currently outside India, and the item was important for my family. FirstCry’s lack of responsibility and repeated false updates have caused mental stress and harassment to me and my family.
I have contacted FirstCry support multiple times, but I only receive copy-paste responses with no real action or resolution. This is highly unprofessional and negligent.
I demand:
1. Immediate delivery of the product.
2. An explanation and apology for the false delivery remark.
3. A full refund if the product cannot be delivered within 24 hours.
If not resolved, I will pursue further action through consumer courts and social media awareness.

Order ID 19478573HZR8B7B1EB
Date of Return Order : 26th February2025
Return order id:[protected] &[protected]
FirstCry customer care number: +91-[protected]

Customer Name : Sana Perween
Customer Number : [protected]/[protected]
Source of Order :FirstCry.com Mobile App

This is in reference the product "Mark & Mia Cotton Half Puffed Sleeves Frock with Bow Applique & Pearl Sequin Detailing - Blue" and "Babyhug Woven Half Puffed Sleeves Fit & Flared Solid Colour Collared Party Frock with Applique - Red" from order ID 19478573HZR8B7B1EB wherein i didnt like the product and requested to return of product to FirsCry.com

But upon multiple request and call to customer care they are unable to take the product and refund my money and even upon multiple followup they never try to help the customer and disconnected the call very rudely.

Now rudely they have cancelled the return the product also and i am being stuck here and lost, kindly help.

Regards,
Sana

I recently ordered a 3-piece baby suit from FirstCry, expecting to receive what was shown on their website. However, the jacket delivered was completely different from the product image displayed at the time of purchase.

I immediately raised a return request with images as proof, but to my surprise, it was denied with the reasoning that the "correct product was dispatched." Despite multiple follow-ups via email and sharing photographic evidence, FirstCry's customer support has not provided a resolution.

As a loyal customer, I believe brands should take responsibility for ensuring their product listings match what they deliver. A mismatch in product description and actual delivery is misleading and should be rectified, not ignored.

Order No : 11804822BJV0ECE0ED
We have ordered one bicycle from First cry and opted for assembly service. Technician has visited us the next day and assembled the cycle.
However we were facing issues with installation, the cycle was not working properly, a lot of noise and alignment issues were there.
It was the FirstCry technician's fault, not ours. The 1st technician who visited us told us that the problem will...

I have ordered a dress for my 3 years old boy on 28th September 2024 for Durga Puja …, I am extremely sorry to say till now I didn’t not receive this dress though Durga Puja ceremony already ended. Kindly send my order or return back your product and refund my money. Your customer service is very bad. I think Government sector companies provide better services than you.
Sudip Chanda
[protected]
Cachar Assam
Pin 788003

Dear Sir/Madam,

I would like to file a formal complaint against FirstCry for the non-delivery of two items from my order (Order Number: 15349758DHO86846A2).

Order and Delivery Details:
Order Number: 15349758DHO86846A2
AWB Number: [protected]
Order Date: 29-Sep-2024
Products Ordered:
[Product Name 1] - Product Name 1 – Babyhug Cotton Knit Half Sleeves Night Suit With Summer Theme Print - Blue - Not Delivered
[Product Name 2] - Kookie Kids Cotton Checkered Frock With Full Sleeves Inner Tee - Multicolour - Not Delivered
[Product Name 3] - Babyhug Full Sleeves Solid Thermal Vests & Pant Set of 3 - Blue (minqty:1)) - Delivered

Issue Summary:
On 7th Oct 2024, I received only one of the three products I had ordered from FirstCry. The two missing products were listed under the same AWB number. Despite my repeated communication with FirstCry’s customer service, the company has failed to resolve the issue. They have responded by claiming that the products were properly packed and shipped, but I have not received the missing products.

I have also requested further investigation, but FirstCry has canceled my return request and provided no proof (such as delivery documents or evidence of packaging) that confirms all items were shipped.

My Attempts to Resolve:
I have escalated the issue multiple times via email to FirstCry support, but their responses have been unsatisfactory.
I have tried contacting their customer service, but they maintain that all items were shipped without offering any resolution for the two missing products.
Relief Sought:
I am seeking immediate action to either:

Deliver the missing products as per the original order, OR
Provide a full refund for the undelivered products.
I request your assistance in resolving this matter at the earliest, as this situation has caused me significant inconvenience and financial loss. I believe that as a customer, I am entitled to receive the products I paid for.

I am attaching all the relevant order and communication details for your reference.

Thank you for your attention and support.

This is in reference to Order no. 31935278OLV28A7D0C wherein, i have not received the product, Cetaphil Baby Daily Lotion With Shea Butter - 400 ml, Sebamed Baby Rash Cream - 100 ml, mamaearth Dusting Powder - 150 gm, and Chicco Baby Moments Gentle Body Wash And Shampoo - 200 ml from the shipment no[protected].

FC customer care refused to give refund as they are saying they have delivered all products. But I have received short products. How can we create unboxing video everytime.

Hi, I ordered bag thr online. And delivered wrongly bag which is used bag and fully teared. I have to attached the photos and all details for your reference.

Kindly do the needful.