FirstCry.com Complaints & Reviews

I am writing to raise a complaint regarding my recent order and the poor service experience.

Order Details:

Product: Babyhug Most Advanced 5-in-1 Baby Cycle Mini Marvel Tricycle with Adjust
Order Date: 5th November 2025
Order No.: 39112980ULV7B2416

Issue:
The tricycle broke within 2 days of delivery, and I raised a replacement request on 10th November 2025. The scheduled pickup...

I purchased a pair of shoes from first cry. Since the size did not fit, I raised a return request. Initially they said return pick up is not available in my area. Asked to send through courier. But the company name was not there and no contact number of the warehouse. This resulted in a delay of almost a month. They they said return pick up is available. However no one is coming to pick up. 2000ra is stuck due to first cry fraudulent services....

I had placed an order on FirstCry (Order No: 11101010XEK9D84251) for a Kookie Kids Full Sleeves Padded Winter Jacket. I requested an exchange, which was approved on 13th September 2025.

Today, the pickup of the product has been successfully completed, but the status is still not updated on the app/website. This delay is holding up the replacement process, and I urgently need the exchanged product.

I request FirstCry...

Order ID: 8605952HZJEFB96ED

Product: Babyhug Disney Cotton Blend Knit Baseball Cap (Diameter 52 cm)

Issue: Return pickup was approved and initiated on 11th August 2025(via Xpressbees, reverse shipment no. [protected]). Yet, as of today, no pickup has taken place, and my refund remains blocked.

This repeated failure amounts to a clear deficiency of service. Beyond the refund, I am formally requesting...

I placed an order on 31st July 2025 through FirstCry, and received a damaged item on 2nd August. I immediately raised a replacement request, which was approved, and the damaged product was picked up on 7th August.

Since then, I have been waiting for the replacement, but there has been no proper update. The product status shows it has reached the final delivery hub, but it’s stuck there. The delivery date keeps getting...

Worst customer service from Firstcry
1. firstcry deliver product but at the time of return they ask for self return and same is not specified to customer when ordering
Issue is for below two product. When called customer they said delivery partner issue but what customer supposed to do.
[Order ID 5683058RMT28426AA]
Tilism Woven One Shoulder Sleeves Floral Applique & Ruffle Detailed Gown - Red size 2-3 and 6-7br...

Extremely disappointed with @FirstCry.com (BrainBees Solutions Ltd.)

I received a defective tricycle and had TWO engineer visits. After the second, customer care approved a part replacement, but now the replacement status shows as “Canceled”, without any explanation or notification.

No updates. No accountability. Just a frustrating loop. As parents, we expect better care — especially from a...

I had purchased R for Rabbit High Chair for my son and the description given is that the product is suitable for 6months to 5yrs kid.
Once I placed the order, the product reached on time but the assembly was done after 4 days. Once it got assembled, I understood how bad the product is with respect to kid's safety. I purchased it since it is mentioned that it will fit for kids upto 5yrs. To my surprise it hardly fits a year kid...

To,
The Concerning Education Department.
 
 
Subject :-  Mental Harassment to Parents & Children, Fraud activities, Monetary & Time Loss, Violation of Play School Rules 2017, Early Childhood Care & Education Policy, Right to Education Act 2009, Child Rights Act 2005 and also violation of Child Constitutional Rights by the Franchise Director/Principal & Teachers of “FIRSTCRY...

Complaint:
I placed an order with FirstCry (Order No. 20642406SZLF527F41), which was shipped via Ecom Express and reached my city on 22nd May 2025. However, it has still not been delivered as of today.
To make matters worse, the logistics partner falsely updated the status claiming that I requested "future delivery," which is absolutely false. I have made no such request.
I am currently outside India, and the item was important for my family. FirstCry’s lack of responsibility and repeated false updates have caused mental stress and harassment to me and my family.
I have contacted FirstCry support multiple times, but I only receive copy-paste responses with no real action or resolution. This is highly unprofessional and negligent.
I demand:
1. Immediate delivery of the product.
2. An explanation and apology for the false delivery remark.
3. A full refund if the product cannot be delivered within 24 hours.
If not resolved, I will pursue further action through consumer courts and social media awareness.

Order ID 19478573HZR8B7B1EB
Date of Return Order : 26th February2025
Return order id:[protected] &[protected]
FirstCry customer care number: +91-[protected]

Customer Name : Sana Perween
Customer Number : [protected]/[protected]
Source of Order :FirstCry.com Mobile App

This is in reference the product "Mark & Mia Cotton Half Puffed Sleeves Frock with Bow Applique & Pearl Sequin Detailing...

I recently ordered a 3-piece baby suit from FirstCry, expecting to receive what was shown on their website. However, the jacket delivered was completely different from the product image displayed at the time of purchase.

I immediately raised a return request with images as proof, but to my surprise, it was denied with the reasoning that the "correct product was dispatched." Despite multiple follow-ups via email and sharing...

Order No : 11804822BJV0ECE0ED
We have ordered one bicycle from First cry and opted for assembly service. Technician has visited us the next day and assembled the cycle.
However we were facing issues with installation, the cycle was not working properly, a lot of noise and alignment issues were there.
It was the FirstCry technician's fault, not ours. The 1st technician who visited us told us that the problem will...

I have ordered a dress for my 3 years old boy on 28th September 2024 for Durga Puja …, I am extremely sorry to say till now I didn’t not receive this dress though Durga Puja ceremony already ended. Kindly send my order or return back your product and refund my money. Your customer service is very bad. I think Government sector companies provide better services than you.
Sudip Chanda
[protected]
Cachar Assam
Pin 788003

Dear Sir/Madam,

I would like to file a formal complaint against FirstCry for the non-delivery of two items from my order (Order Number: 15349758DHO86846A2).

Order and Delivery Details:
Order Number: 15349758DHO86846A2
AWB Number: [protected]
Order Date: 29-Sep-2024
Products Ordered:
[Product Name 1] - Product Name 1 – Babyhug Cotton Knit Half Sleeves Night Suit With Summer...

This is in reference to Order no. 31935278OLV28A7D0C wherein, i have not received the product, Cetaphil Baby Daily Lotion With Shea Butter - 400 ml, Sebamed Baby Rash Cream - 100 ml, mamaearth Dusting Powder - 150 gm, and Chicco Baby Moments Gentle Body Wash And Shampoo - 200 ml from the shipment no[protected].

FC customer care refused to give refund as they are saying they have delivered all products. But I have received short products. How can we create unboxing video everytime.

Hi, I ordered bag thr online. And delivered wrongly bag which is used bag and fully teared. I have to attached the photos and all details for your reference.

Kindly do the needful....

Package is damaged for the order no 30926285LAN40A6F7D. Products are not worthy for the money we paid.

There is no return option. While placing an order they are not showing any return policy and once they deliver we got to know that we can't return. They are very much aware which products customers will return as the products are not quality and very costly.

No customer care except digital voice assistant, I want to return this product at the earliest and want the refund amount.

Please requesting you to take an action on firstcry.

No return pickup arranged for products for a month.
Geting automated voice call from first cry saying return pickup has been rescheduled.

Firstcry has cancelled one of the exchange product from backend without my approval

Order Number : 2631662FPD0C0D7BE
Order Placed : Mon, 15th Jan 24, 3:33 PM | 5 Items

Exchange ID : 82535603
Return ID : 82535987
Return ID : 82535322

I Ordered the Diapers from First cry on Sunday[protected]. While ordering in website they mentioned we will deliver in one day on 22nd Jan 2024 at 7.33 am the tratcking status shows Product arrived to delivery center. But till now we havent recived the product.

Additionally First cry is asking for extra shiiping cost to deliver to my location....