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FirstCry.com Complaints & Reviews

www.firstcry.com

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Updated: Apr 6, 2026

Complaints 816

Resolved

46

Unresolved

770

Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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FirstCry.com reviews & complaints(816)

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Address: Shivaji park, Lane no.2, New Sangavi, Pune

Dear FirstCry Team,
I am writing to raise a serious complaint regarding the return pickup of my order. I had purchased a Giraffe Slider from FirstCry, and upon delivery, I found the product to be in poor condition. Hence, I raised a return/replacement request on 6 March — the same day I received it.
Since then, it has been over 30 days, but the return pickup has still not been completed.
Every day, I receive SMS notifications...

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I am writing to raise a complaint regarding my recent order and the poor service experience.

Order Details:

Product: Babyhug Most Advanced 5-in-1 Baby Cycle Mini Marvel Tricycle with Adjust
Order Date: 5th November 2025
Order No.: 39112980ULV7B2416

Issue:
The tricycle broke within 2 days of delivery, and I raised a replacement request on 10th November 2025. The scheduled pickup...

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Address: Gujarat

I purchased a pair of shoes from first cry. Since the size did not fit, I raised a return request. Initially they said return pick up is not available in my area. Asked to send through courier. But the company name was not there and no contact number of the warehouse. This resulted in a delay of almost a month. They they said return pick up is available. However no one is coming to pick up. 2000ra is stuck due to first cry fraudulent services....

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I had placed an order on FirstCry (Order No: 11101010XEK9D84251) for a Kookie Kids Full Sleeves Padded Winter Jacket. I requested an exchange, which was approved on 13th September 2025.

Today, the pickup of the product has been successfully completed, but the status is still not updated on the app/website. This delay is holding up the replacement process, and I urgently need the exchanged product.

I request FirstCry...

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Address: Pune

Order ID: 8605952HZJEFB96ED

Product: Babyhug Disney Cotton Blend Knit Baseball Cap (Diameter 52 cm)

Issue: Return pickup was approved and initiated on 11th August 2025(via Xpressbees, reverse shipment no. [protected]). Yet, as of today, no pickup has taken place, and my refund remains blocked.

This repeated failure amounts to a clear deficiency of service. Beyond the refund, I am formally requesting...

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Address: Firstcry (Digital Age Retail Private Limited) , Rajashree Business Park Plot, No 114, Survey No. 338, Tadiwala Road, Nr. Sohrab Hall, Pune- 411001.

I have made the prepaid order on 20th of August, 2025 which was scheduled to be delivered on 21 August, 2025. They did not deliver the order, no courier person contacted me, but the order status is showing delivered. I did not receive any product from firstcry. In spite of several complaints, they are not refunding my money nor they are delivering products. It is my earnest request to respected consumer helpline to take action on these immediately....

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Address: BrainBees Solutions Pvt. Ltd. (FirstCry Headquarters), Rajiv Gandhi Infotech Park, Hinjawadi Phase 1, Pune, Maharashtra, India

I purchased a product "Little Olive Double Deck Scooter with LED Lights Adjustable Handlebar & Lean-to-Steer Technology - Blue" from FirstCry.com under order ID 12050430HRZ3C583FC.

I initiated a return, and FirstCry confirmed that pickup was scheduled on 30/07/2025. However, till date, the pickup has not been completed. Despite multiple follow-ups by email, I only received assurances, but no actual action has been taken.br...

+2 videos

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I placed an order on 31st July 2025 through FirstCry, and received a damaged item on 2nd August. I immediately raised a replacement request, which was approved, and the damaged product was picked up on 7th August.

Since then, I have been waiting for the replacement, but there has been no proper update. The product status shows it has reached the final delivery hub, but it’s stuck there. The delivery date keeps getting...

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Worst customer service from Firstcry
1. firstcry deliver product but at the time of return they ask for self return and same is not specified to customer when ordering
Issue is for below two product. When called customer they said delivery partner issue but what customer supposed to do.
[Order ID 5683058RMT28426AA]
Tilism Woven One Shoulder Sleeves Floral Applique & Ruffle Detailed Gown - Red size 2-3 and 6-7br...

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Extremely disappointed with @FirstCry.com (BrainBees Solutions Ltd.)

I received a defective tricycle and had TWO engineer visits. After the second, customer care approved a part replacement, but now the replacement status shows as “Canceled”, without any explanation or notification.

No updates. No accountability. Just a frustrating loop. As parents, we expect better care — especially from a...

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I had purchased R for Rabbit High Chair for my son and the description given is that the product is suitable for 6months to 5yrs kid.
Once I placed the order, the product reached on time but the assembly was done after 4 days. Once it got assembled, I understood how bad the product is with respect to kid's safety. I purchased it since it is mentioned that it will fit for kids upto 5yrs. To my surprise it hardly fits a year kid...

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Address: Mango, Jamshedpur, Jharkhand- 832110

To,
The Concerning Education Department.

Subject :- Mental Harassment to Parents & Children, Fraud activities, Monetary & Time Loss, Violation of Play School Rules 2017, Early Childhood Care & Education Policy, Right to Education Act 2009, Child Rights Act 2005 and also violation of Child Constitutional Rights by the Franchise Director/Principal & Teachers of “FIRSTCRY...

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Address: Bangalore

Order No : 11804822BJV0ECE0ED
We have ordered one bicycle from First cry and opted for assembly service. Technician has visited us the next day and assembled the cycle.
However we were facing issues with installation, the cycle was not working properly, a lot of noise and alignment issues were there.
It was the FirstCry technician's fault, not ours. The 1st technician who visited us told us that the problem will...

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Address: Poona

Website: Firstcry.com

This provide club membership of one year of rs 999 for discount price for club membership.but this company taking orders & cancel with in hour & reg taking 7 day...

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Address: Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune-411001.

Website: www.firstcry.com

I had ordered 5 items (2 trousers and 3 sets of T-shirts and half pants) for my kid from First Cry. The order was placed on Monday, 18th Sep 23, 7:18 PM | 5 Items. The order Number was 6627542VSVB63CC50. The total Order Value was 1622.25
The app shows that all the items were delivered to me. But practically only 4 items were delivered. The one named "TOONYPORT Half Sleeves Lets Hang Out Printed Tee & Shorts - Yellow"...

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I am having a club membership of FirstCry and i ordered multiple orders from 26th Aug, 2023 till 2nd Sept, 2023. All the orders are prepaid. Right from the first order till the last order i faced so many problems by not receiving any of the order till now. Only 1 order i actually received and that too only half of it which was delayed from there expected delivery date. Although i received the refund for other half of this order but i still...

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I received the product on 19th June 23rd, Order No Is[protected]KAT06AADF0 which was totally different. I requested you 2-3 times But no solution was found. And once I talked to customer support, those whose names were Anjali and Manisha mehra spoke to me. That I will not get a refund.It is said that you have got the right product from us.refund my money,...

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Address: Firstcry.com, online

Dear Team,

I have ordered tricycle from Firstcry.com for my daughter and received defected product. Immediately I raised a return/replacement request and its getting rejected. I got a call from firstcry.com customer care executive and told me that they are planning for assembly service which which I will get the product corrected but I did not see any progress since one week.

I have packed the product and keeping...

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Address: house no 75 Street No 2 nehru colony Modinagar Distt ghaziabad pin code 201204

I am writing with great concern that First cry has denied to refund me the amount against the Order Number[protected]ITC5CDE5F7) which they canceled without my knowledge and giving me an absolutely disgusting reason that this amount is deducted against an old order number[protected]OUB7667502) which I returned name of the Product( Baby Hug Full Length Washed Solid Colored Denim Jeans with Glitter Pattern Belt-Blue)and according to the Customer...

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I have placed an order on First Cry and it was supposed to be delivered on 19th July. Even after repeated calls to the consumer center, a solution is not received. And the biggest culprit in this is Xpress Bees Courier Service, who is not delivering my product. The distance from Source location and destination is hardly 30 minutes to 1 hour maximum and even after 6 whole days they are not delivering the product. Even both the customer care...

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