Claimed

FirstCry.com Complaints & Reviews

1
Updated: Apr 6, 2026
Complaints 816
Resolved
46
Unresolved
770
Contacts

File a complaint to FirstCry.com

Having problems with FirstCry.com?

File a complaint and get it resolved by FirstCry.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

FirstCry.com reviews & complaints(816)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sunil0003
from Noida, Uttar Pradesh
Apr 6, 2026
Report
Copy

Delayed replacement pickup

Address: Shivaji park, Lane no.2, New Sangavi, Pune

Dear FirstCry Team,
I am writing to raise a serious complaint regarding the return pickup of my order. I had purchased a Giraffe Slider from FirstCry, and upon delivery, I found the product to be in poor condition. Hence, I raised a return/replacement request on 6 March — the same day I received it.
Since then, it has been over 30 days, but the return pickup has still not been completed.
Every day, I receive SMS notifications...
Helpful
Found this helpful?
Write a comment
Report
Copy
W
Wankhade20
from Pune, Maharashtra
Nov 17, 2025
Report
Copy

Urgent Complaint Regarding Replacement Pickup Delay Order No. 39112980ULV7B2416

I am writing to raise a complaint regarding my recent order and the poor service experience.

Order Details:

Product: Babyhug Most Advanced 5-in-1 Baby Cycle Mini Marvel Tricycle with Adjust
Order Date: 5th November 2025
Order No.: 39112980ULV7B2416

Issue:
The tricycle broke within 2 days of delivery, and I raised a replacement request on 10th November 2025. The scheduled pickup...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Lumina Paul
from Pune, Maharashtra
Oct 18, 2025
Report
Copy

Not Taking back product and refunding the amount

Address: Gujarat

I purchased a pair of shoes from first cry. Since the size did not fit, I raised a return request. Initially they said return pick up is not available in my area. Asked to send through courier. But the company name was not there and no contact number of the warehouse. This resulted in a delay of almost a month. They they said return pick up is available. However no one is coming to pick up. 2000ra is stuck due to first cry fraudulent services....
Helpful
Found this helpful?
Write a comment
Report
Copy
F
Faheem Makhdoomi
from Srinagar, Jammu and Kashmir
Sep 16, 2025
Sep 26, 2025
This thread was updated on Sep 26, 2025
Report
Copy

Exchange Pickup Done Today but Status Not Updated

I had placed an order on FirstCry (Order No: 11101010XEK9D84251) for a Kookie Kids Full Sleeves Padded Winter Jacket. I requested an exchange, which was approved on 13th September 2025.

Today, the pickup of the product has been successfully completed, but the status is still not updated on the app/website. This delay is holding up the replacement process, and I urgently need the exchanged product.

I request FirstCry...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
its.me.siddh
from Pune, Maharashtra
Sep 11, 2025
Report
Copy

Grievance- Money Blocked, No pickup since 30 days

Address: Pune

Order ID: 8605952HZJEFB96ED

Product: Babyhug Disney Cotton Blend Knit Baseball Cap (Diameter 52 cm)

Issue: Return pickup was approved and initiated on 11th August 2025(via Xpressbees, reverse shipment no. [protected]). Yet, as of today, no pickup has taken place, and my refund remains blocked.

This repeated failure amounts to a clear deficiency of service. Beyond the refund, I am formally requesting...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RoyPayel
from Bengaluru, Karnataka
Sep 10, 2025
Resolved
Report
Copy
Resolved

Non-delivery of products of prepaid order

Address: Firstcry (Digital Age Retail Private Limited) , Rajashree Business Park Plot, No 114, Survey No. 338, Tadiwala Road, Nr. Sohrab Hall, Pune- 411001.

I have made the prepaid order on 20th of August, 2025 which was scheduled to be delivered on 21 August, 2025. They did not deliver the order, no courier person contacted me, but the order status is showing delivered. I did not receive any product from firstcry. In spite of several complaints, they are not refunding my money nor they are delivering products. It is my earnest request to respected consumer helpline to take action on these immediately....
Helpful
Found this helpful?
Write a comment
Report
Copy
O
onegeet
from Pune, Maharashtra
Aug 17, 2025
Aug 17, 2025
This thread was updated on Aug 17, 2025
Report
Copy

Refund not processed for returned product Order ID: 12050430HRZ3C583FC

Address: BrainBees Solutions Pvt. Ltd. (FirstCry Headquarters), Rajiv Gandhi Infotech Park, Hinjawadi Phase 1, Pune, Maharashtra, India

I purchased a product "Little Olive Double Deck Scooter with LED Lights Adjustable Handlebar & Lean-to-Steer Technology - Blue" from FirstCry.com under order ID 12050430HRZ3C583FC.

I initiated a return, and FirstCry confirmed that pickup was scheduled on 30/07/2025. However, till date, the pickup has not been completed. Despite multiple follow-ups by email, I only received assurances, but no actual action has been taken.br...
+2 videos
Helpful
Found this helpful?
Write a comment
Report
Copy
I placed an order on 31st July 2025 through FirstCry, and received a damaged item on 2nd August. I immediately raised a replacement request, which was approved, and the damaged product was picked up on 7th August.

Since then, I have been waiting for the replacement, but there has been no proper update. The product status shows it has reached the final delivery hub, but it’s stuck there. The delivery date keeps getting...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mazhar V
from Lucknow, Uttar Pradesh
Jul 30, 2025
Report
Copy

Product return issue in firstcry

Worst customer service from Firstcry
1. firstcry deliver product but at the time of return they ask for self return and same is not specified to customer when ordering
Issue is for below two product. When called customer they said delivery partner issue but what customer supposed to do.
[Order ID 5683058RMT28426AA]
Tilism Woven One Shoulder Sleeves Floral Applique & Ruffle Detailed Gown - Red size 2-3 and 6-7br...
Helpful
Found this helpful?
Write a comment
Report
Copy
Extremely disappointed with @FirstCry.com (BrainBees Solutions Ltd.)

I received a defective tricycle and had TWO engineer visits. After the second, customer care approved a part replacement, but now the replacement status shows as “Canceled”, without any explanation or notification.

No updates. No accountability. Just a frustrating loop. As parents, we expect better care — especially from a...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sambashiva135
from Bengaluru, Karnataka
Jul 18, 2025
Report
Copy

Wrongly described product and not accepting returns

I had purchased R for Rabbit High Chair for my son and the description given is that the product is suitable for 6months to 5yrs kid.
Once I placed the order, the product reached on time but the assembly was done after 4 days. Once it got assembled, I understood how bad the product is with respect to kid's safety. I purchased it since it is mentioned that it will fit for kids upto 5yrs. To my surprise it hardly fits a year kid...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akhtar.1111
Jun 29, 2025
Report
Copy

Intellitots play school

Address: Mango, Jamshedpur, Jharkhand- 832110

To,
The Concerning Education Department.
 
 
Subject :-  Mental Harassment to Parents & Children, Fraud activities, Monetary & Time Loss, Violation of Play School Rules 2017, Early Childhood Care & Education Policy, Right to Education Act 2009, Child Rights Act 2005 and also violation of Child Constitutional Rights by the Franchise Director/Principal & Teachers of “FIRSTCRY...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nishika Mittal
from Bengaluru, Karnataka
Nov 2, 2024
Report
Copy

First cry sent defected bicycle

Address: Bangalore

Order No : 11804822BJV0ECE0ED
We have ordered one bicycle from First cry and opted for assembly service. Technician has visited us the next day and assembled the cycle.
However we were facing issues with installation, the cycle was not working properly, a lot of noise and alignment issues were there.
It was the FirstCry technician's fault, not ours. The 1st technician who visited us told us that the problem will...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Santosh madyal
from Haveri, Karnataka
Dec 1, 2023
Report
Copy

Cheating in the name of club membership

Address: Poona
Website: Firstcry.com

This provide club membership of one year of rs 999 for discount price for club membership.but this company taking orders & cancel with in hour & reg taking 7 day...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dasanupam
from Kolkata, West Bengal
Oct 1, 2023
Resolved
Report
Copy
Resolved

Firstcry is showing order status delivered but actually product was not delivered to me.

Address: Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune-411001.
Website: www.firstcry.com

I had ordered 5 items (2 trousers and 3 sets of T-shirts and half pants) for my kid from First Cry. The order was placed on Monday, 18th Sep 23, 7:18 PM | 5 Items. The order Number was 6627542VSVB63CC50. The total Order Value was 1622.25
The app shows that all the items were delivered to me. But practically only 4 items were delivered. The one named "TOONYPORT Half Sleeves Lets Hang Out Printed Tee & Shorts - Yellow"...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Paras Jinda
Sep 12, 2023
Report
Copy

Complaint against delay in delivery and refund

I am having a club membership of FirstCry and i ordered multiple orders from 26th Aug, 2023 till 2nd Sept, 2023. All the orders are prepaid. Right from the first order till the last order i faced so many problems by not receiving any of the order till now. Only 1 order i actually received and that too only half of it which was delayed from there expected delivery date. Although i received the refund for other half of this order but i still...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rawat321
from Noida, Uttar Pradesh
Jun 30, 2023
Resolved
Report
Copy
Resolved

Firstcry is a fake website. They are not refunding my money. order id is 19115770KAT06AADF0

I received the product on 19th June 23rd, Order No Is[protected]KAT06AADF0 which was totally different. I requested you 2-3 times But no solution was found. And once I talked to customer support, those whose names were Anjali and Manisha mehra spoke to me. That I will not get a refund.It is said that you have got the right product from us.refund my money,...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hari2407
from Chennai, Tamil Nadu
Apr 15, 2023
Resolved
Report
Copy
Resolved

Delivered defected product and not accepting return

Address: Firstcry.com, online

Dear Team,

I have ordered tricycle from Firstcry.com for my daughter and received defected product. Immediately I raised a return/replacement request and its getting rejected. I got a call from firstcry.com customer care executive and told me that they are planning for assembly service which which I will get the product corrected but I did not see any progress since one week.

I have packed the product and keeping...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sheelendra1
Mar 28, 2023
Resolved
Report
Copy
Resolved

Refund Amount

Address: house no 75 Street No 2 nehru colony Modinagar Distt ghaziabad pin code 201204

I am writing with great concern that First cry has denied to refund me the amount against the Order Number[protected]ITC5CDE5F7) which they canceled without my knowledge and giving me an absolutely disgusting reason that this amount is deducted against an old order number[protected]OUB7667502) which I returned name of the Product( Baby Hug Full Length Washed Solid Colored Denim Jeans with Glitter Pattern Belt-Blue)and according to the Customer...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
I have placed an order on First Cry and it was supposed to be delivered on 19th July. Even after repeated calls to the consumer center, a solution is not received. And the biggest culprit in this is Xpress Bees Courier Service, who is not delivering my product. The distance from Source location and destination is hardly 30 minutes to 1 hour maximum and even after 6 whole days they are not delivering the product. Even both the customer care...
Helpful
Found this helpful?
Write a comment
Report
Copy