Shop Clues — Not delivering good at home

Address:

Vadodara, Gujarat

I have ordered one 3 wheels kids scooter on[protected] order no 67876194 (targeting delivery on or before 25-09-15 my son's birthday as I was told delivery of goods will be within maximum 8 to 10 days). Till 29-09-15 I have not received my order. I have complained three times between 25-09 to 29-09 and was told action will be taken with 24/48 hours but no action has been taken. It was a very distressing situation as my son was demanding the gift regularly. Finally I got call on 29-09 from on. dot courier at 4.30 pm that your item cannot be delivered at your home as we have no service in that area. I would have returned but due to my son's repetitive demand I personally went to ondot courier at 9.45 pm (as my work place in 110 km away from my home) and collected my order. Who is responsible for this mishap. It was a very bad experience and will refrain from shopping with shopclues. I hope action should be taken for this incident.