Shop Clues — Selling duplicate products and not refunding.

Address:

Mumbai City, Maharashtra

I bought the product ( mi power bank 16000 Mah) from www.shopclues.com. When I opened the package I found the product to be NOT GENUINE and duplicate of the original product. It was delivered on 31st of July for which I received a mail for the invoice. I immediately contacted the company for replacing the product and they told me to send a mail for the same. They agreed to change my product and ever since then I am still waiting for them to pic the product. Since then I have been following up with Shopclues.com to take the product back and return my money and all they say is that they had send their courier person to pick up the package, but No One was available. I never got a call from anyone who came to pick up the package and moreover we run a Day Care at the given address, so its not possible for anyone to Not Be Available at home. I have my own personal business for which I have to frequently travel. A power bank is Very useful for me and just because of this issue I have faced problems in my business. I request you to kindly look into the matter as I have faced loss of my time and my personal business