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Dear sirs
With reference to the above subject i would like to state that i was duped over phone on 16th august by some lady calling herself as sbi official and that my credit card is being cancelled and new card being issued due to security reason and the reward points need to be transferred to any other credit card so i was duped to share the card. No and thru ivr she asked me to type the otp and suspecting i did not share my name on card for which she kept on calling but i never gave my name as on card. I got an sms stating rs 8410/- has been spent on online shopping shop vista _epaykerala the message came at 10.45 am. She kept calling me several times for next half hour requesting my name as on card but i never gave.
And i immediately called up the toll free number[protected] on the back of card at 10.50 am and when i was connected i explained all what happened and she checked after verifying my details and said the transaction of rs 8410/- has failed and will be reversed in a day or two.
I clearly said i was duped and not given my name on card and not to allow transaction through she said transaction failed and not to worry.
Again to recheck on the same evening i called up the toll free number in the evening time i don't remember but after 6.30 and before 8 pm and got connected to an officer and he after verifying details told me there is a transaction of rs 8410/- but failed and not to worry.
You can ask someone to verify the call recordings to prove my statement.
Since i never received any sms of reversal today i called up the same toll free number around 4.25 pm and after connected to a gentleman he verified and said the transaction of rs 8410/- has been passed and when i told him about earlier officials who had said transaction failed he said i need to call[protected] and speak to mr. Muralidharan who deals with such issues but that number was not working and getting disconnected.
So i called toll free again 4.35 pm then a lady came on line and she said for such cases it is better i give a complaint at the branch i hold my account.
Hence i am sending this mail for your immediate action.
I know i have made the blunder in sharing otp but not given name as on card so i believed when the officials told me transaction had failed and when i requested not to pass this transaction both of them said don't worry transaction failed.
My question is both the officials who said transaction failed could have put a note or message on system of my call and not to pass the transaction which was not done.
Secondly when both confirmed of failed transaction how did the transaction pass then.
I suspect some hand from inside aiding to pass such transaction. Please do your check on how this was passed and also how and when if at all my name as on card added to pass the transaction as i know there is a time limit for providing all details for a transaction to be passed.
Details of the mobile number from which the call came from claiming as sbi official is
+[protected].
The same lady again called after three days from another number +[protected] with the same message of card points and i banged the phone.
Kindly request you to forward the same to all concerned and assist me and also take suitable action to see if my amount can be recovered.
I once again confirm it was my blunder but at the same time the sequence of events/ calls and response after that is not convincing and feel some gang sort of activity is happening as i read of many such cheating on the same shopvista epay on the internet.
Thanks and hoping for some support to resolve the same.
Regards
G t pasupathy [protected]
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