[Resolved] Shopcj.com — refund request status for january month order no [protected]

mayank dandhare

from Hyderabad, Telangana

Website:

www.shopcj.com

Hi,

I had ordered a "home couture sofa cum diwan set - blue" on 7th jan 2018 by payment through credit card an amount of rs 1898. The ordered was cancelled from the vendor and thus is pending for refund.

I am unable to track the order through your website. Also, i have called your customer care number[protected] a number of times but no satisfactory answer is given from them. Every time they say that the amount will be credited back in 2-3 days. It has been more than 60 days that the process has already taken.

For your convenience, the order details are below:-

Order no: [protected]
Order date:[protected]
Product: home couture sofa cum diwan set - blue
Delivery location: bhopal (Madhya pradesh)
Order amount: rs 1, 898.00
Payment mode: icici credit card

As this has already taken a lot of time to resolve, i request you to please resolve my query at the earliest possible duration and do let me know the exact time when the amount will be credited back to my account.

Please do let me know if anything else is required from my side.

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May 14, 2018

Complaint marked as Resolved

No resolution provided. Always receiving the same email "will be resolved in 4-5 days" from email id "[email protected]".

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

SHOP CJ Network Customer Care's response Dear Mr. Mayank,

We regret the inconvenience caused to you.

We would like to inform you that we have forwarded your concern to the concerned department and they are currently working on the same. We request you to kindly wait for 4-5 working days for resolution.

Thanks & Regards,
ShopCJ india

Apr 03, 2018

Updated by mayank dandhare Dear Concern,

Its already been 15 days since you since you replied. No status updates on the issue, either on the email or phone call. I am really very sorry to say this but this is very poor resolution process from your side.
It has been more than 2 months since the issue, and no communication whatsoever from your side. In this digital age, a simple refund process taking more than 2 months is simply unacceptable.
Please update me on the proceedings.

Apr 06, 2018

Updated by mayank dandhare Please do provide an update on the issue.
This is ridiculous process from your side. Now you have stopped the automatic reply from your email also "[protected]@shopcj.com".

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Comments

mayank dandhare

from Hyderabad, Telangana

The issue has not been resolved. How can the status of the complaint be changed to resolved.. This is ridiculous on the part of Shopcj. I have not received any calls or texts from the company. The email response is always the same "4-5 working days". Now its more than 4 months since ordering. I am really frustrated and now I will go to Consumer Court for the same.