ShopClues.com Complaints & Reviews

Address: Vadodara, Gujarat, 390001

Website: shoplcues

Dear Sir

Before diwali i have order for Sikka Gold plated Jewellers combo offer

order no[protected]
Rs. 196.20

Transaction no:[protected]
ref no 74056636308630700409677

Msg Received
from VK- CITRUS DTD 2-11-16 (FOR REFUND PROCESS)

But the amount is not credited in my bank account

Kindly confirm me reg refund amount

and look into the matter

reply me on
mob no [protected]
chirag

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Address: Gurgaon, Haryana

Website: www.shopclues.com

Ordered sony led tv from shopclues on 26th oct 2016, as of 14th nov 2016 i have no updates regarding the product delivery. Every time i speak with customer care, i get the response saying that the issue will be resolved in 48hrs. Today the customer care executive was very unprofessional and provided no relevant information regarding the order. I am really concerned about the authenticity of shopclues sellers and the way shopclues handles customer complaints. The ordered item is high value and such level of neglect is unacceptable. Probably the worst online portal and wont recommend this site.

ShopClues.com customer support has been notified about the posted complaint.

Nov 10, 2016

jyothish93's response Shopclues.com — Complaint of refrbished nokia 1100 mobile phone

1 Review
Jy jyothish93 on Nov 10, 2016 Mark as Resolved

I have recieved a hand set refurbished nokia 1100 on 09th November 2016 vide AWB no 305280 but my phone dispaly was not working condition.

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A

anujchauhan123

Nov 14, 2016

Its are not doing work properly...its off plz i want replacement sir...[protected]...my name is atul chauhan

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J

jyothish93

from Delhi, Delhi

Nov 15, 2016

I have recieved a hand set refurbished nokia 1100 on 09th November 2016 vide AWB no 305280 but my phone dispaly was not working condition.

Jyothish kumar CGO Complex
Lodhi road New Delhi
110003
M/No. [protected]

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Address: Kolhapur, Maharashtra, 416003

Website: www.shocluse.com

I had placed two orders in respect of 40 inch Daiwa LED TV on 3/11/2016
Order no[protected] at Rs. 33825/-
Order no[protected] at Rs. 16927/- and payment terms was COD and excepted delivery was 14/11/2016.

However, as per Govt policy regarding 500 & 1000 currence note, received SMS/Mails from Shopclues for alternate payment option of online.

As per provided link, i had paid respective amount on 10/11/2016 and receipt accordingly and requested to delivered.

Next day(11/11/2016) received call from courier agency regarding order delivery as it was received at his end and ask to keep the amount ready. I replied him already payment has paid on 10/11/2016 thru debit card. Coureier agency replied they are not received any payment conformation notice/mail from Shopclues and material will hand-over after receipt of mail only.

Then continuaslly (about 10 to 15 times) i was in touch with Shopcluse customer care representatives to sort out the issue and submit mail to courier to deliver the product.

Every time customer care representative assured that they had submitted mail and product will be delivered on or before 14/11/2016.

Today again i discussed with customer care representatives, now they saying that product will be delivered on 21/11/2016. They didnot intimated me regarding said delevery changes, now i asking to cancel the order and return my amount, for which they are saying after cancellation of product, payment will be refund after receipt of that material at their end.

This type of services very wort and this is affecting to day today activity as i am spending 15-20 minutes daily and receiving pathetic response from Shopcluse.

Please sort out the issue and arrange to deliver the product before 14/11/2016 or refund the paid amount with interest.

Regards,

Bharat Zinage

ShopClues.com customer support has been notified about the posted complaint.

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M

Mayursunny

from Mumbai, Maharashtra

Nov 17, 2016

I purchased MI redmi 1s 8Gb medal Grey mobile handset from shop clues for rs. 5382 order no[protected] .
It was a faulty peice and production of this mobile phone has stopped
So I called shopclues for refund
They said they can't refund.
I want to lodge a complaint against this.
Phone no. [protected]

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Address: Gurgaon, Haryana

Website: Www.shopcluse.com

Dear sir/mam,
I have bought coolpad note-3 plus since 21 oct. on shopcluse.
Product produce heating problem while charging.
I have compain against shopluse since 28 oct. They convanced me to refund me to provide my money return back within 1 week. But no anyone came. Few days leter i compain agained & agained they gave me same ans eveytime. Now they told me your product is 2nd hand. They will not return my money back. Please help me

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V

Venkatachalam Yuvaraj

from Chennai, Tamil Nadu

Nov 14, 2016

My order no:[protected]. I ordered pegion rapido cute induction stove on 24/10/2016. I payed the amount through my debit card. 15 days goes, but still i didn't receive my product. Send my product immediately or otherwise cancel my product and return my amount.

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Address: Bijnor, Uttar Pradesh, 246701

Website: www.shopclues.com

Hi m varun tatran father's name mr. yogendra pal singh. i m a male. i m married. my wife names reeta tatran. i m from india. my home town is district bijnor. pin -246701. my phone no. is +91 [protected]. kuch yaad aaya. mai ny lifetime m ye mistake kar di jiska dhyan meri aany wali 7 to nhi ha 2 ya 3 jenration to jrour rkhyngi, that m ny 14 october year - 2016 ko ratri 10:24 pm ko shopclues namak ek online shopping company ko nimin 4 - order place kar deye jinka vivran es prkar h…….
[protected]nokia ph.3220
[protected]lyf jio wind 7 smart ph.
[protected]pack of 3 blue jens
[protected] a pair of sprax shoes.
Jinki kul kimat - 918+6488+1098+1399= 9903 ₹ credit card sy gat din ko hi ada kar di. shopclues ny 26 sy 30 october 2016 tak order place karny ka dava kiya. but still now m wating for my order. shopclues ny miary saath wishwaat ghat kiya. aur koi b order mairy deye adds.. per nhi phuchya. jabki mai ny sara payment phley hi kar diya. aur mai ny iski bawat jab bhi koi jankari mango to mujey badly m har baar ye kha gya ki aany waly 2 ya 3 din mai aab rashii lots di jaygi ya aap ko delivery kar di jaaygi. kintu eeysa kuch bi nhi huya. es sab ky baad mujh per ye jhuta aarop lgaya ki product no.[protected]. mujey mery ghar per delivered ho gya h. ye mail mujey ratri 12:25 am per do din lgataar bhejya gya jbki mery pass koi order kbhi aaya hi nhi. es baawt mai ny kai baar jankari magi, kintu mujey kyval path bramit kiya gya. is sab ki wjay sy mujey dhan, ki haani ky saath bhut apmaan nhi shna par rha h. ab mai ye suchit karna chahta hu ki m shopclues ko consumer court bijnor. mai apna pakesh deny is liye legally notice bhij wa rha hu jo ki shopclues ko jaldi hi mil jayga.

Thanks. varuntatran.,
Date[protected]

ShopClues.com customer support has been notified about the posted complaint.

Nov 13, 2016

Updated by Varun Tatran Gmail
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Primary
Shop Clues Offices Address, Phone Number, Email ID | Customer Care Phone Number

Varun Tatran
http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/
S
ShopClues.com
##- Please type your reply above this line -## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 81121...
S
ShopClues.com
to me
Nov 12Details
##- Please type your reply above this line -##

ShopClues Support, Nov 12, 5:58 PM IST:
Dear Varun,

Greetings from ShopClues.Com

We sincerely apologize for the inconvenience caused to you. We request you to provide us the order number as you have not mentioned the same in your below mail. Moreover, we have tried to find out the details with the e-mail address, however, unable to find. Hence, we request you to write us back with the complete order details so that we can assist you further.

You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.

However for any concerns, you may call us on our customer support no on[protected] in between 9 a.m to 12 midnight from Monday to Sunday.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Abhishek Anand
Customer Support Team
Shopclues.com

Varun Tatran, Nov 8, 2:46 PM IST:
http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/

Varun

Cheers,
ShopClues Support Team.

[J66W7D-0G7G]
S
ShopClues.com
________________________________ ShopClues Support, Nov 13, 6:57 PM IST: Dear Customer, Greetings from ShopClues.com With reference to last communi...
Show 6 read messages

Varun Tatran
to helpdesk, helpdesk+id306921
Nov 13Details
Varun

On 13-Nov-2016 8:30 pm, "Varun Tatran" wrote:
Ticket no.8112173

On 08-Nov-2016 2:46 pm, "ShopClues.com" wrote:
##- Please type your reply above this line -##
Hello,

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 8112173. We have also sent an SMS with ticket details. Please use this email or SMS to check the updates.

We try our best to get back to you within 2 working days.

Team ShopClues.

Varun Tatran, Nov 8, 2:46 PM IST:
http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/

Varun

Cheers,
ShopClues Support Team.

[J66W7D-0G7G]

Varun Tatran
to ShopClues.com, helpdesk, helpdesk+id306921
Nov 13Details

On 12-Nov-2016 5:58 pm, "ShopClues.com" wrote:
>
> ##- Please type your reply above this line -##
>I ordered on date 14`th October 2016.Time-10:25 pm.Those order no.are
> ___1 __[protected]___________________________ -__[protected]_________________________
> __[protected]__________________________ __[protected]___________________________

> ShopClues Support, Nov 12, 5:58 PM IST:
>
> Dear Varun,
>
> Greetings from ShopClues.Com
>
> We sincerely apologize for the inconvenience caused to you. We request you to provide us the order number as you have not mentioned the same in your below mail. Moreover, we have tried to find out the details with the e-mail address, however, unable to find. Hence, we request you to write us back with the complete order details so that we can assist you further.
>
> You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
>
> However for any concerns, you may call us on our customer support no on[protected] in between 9 a.m to 12 midnight from Monday to Sunday.
>
> For further assistance, kindly refer towww.shopclues.com/help
>
> Best Regards,
> Abhishek Anand
> Customer Support Team
> Shopclues.com
>
> ________________________________
>
> Varun Tatran, Nov 8, 2:46 PM IST:
>
>http://www.customercarephonenumber.in/shop-clues-offices-address-phone-number-email-id/
>
> Varun
>
>
>
>
> Cheers,
> ShopClues Support Team.
>
> [J66W7D-0G7G]

--
Om13
Attachmentrecord[protected].3gpp

Nov 13, 2016

Updated by Varun Tatran all I buy online that was dewali gifts for my MOM &DAD NOW I FEEL GUILTY FOR SHOP IN Shopclues.com. In my life I was giving any gift to my permits.Now I m looking my self as a man with out clothes in public place.

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D

djbasu

from Mumbai, Maharashtra

Nov 14, 2016

Only the Hanuman Ji Pendant has arrived and not the chain

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Address: Thane, Maharashtra, 421306

Website: www.shopclues.com

I raised order 8th Nov 2016 for LED TV. And i realize my delivery address and wrong hence i called customer care after one Hr and informed i want to “Product delivery address change” yesterday i got email for product tracking detail and i checked and found my address is not changed.

I want to deliver my product on below address.

Suresh Shisode
B\3\1 sai shardha socity,
sai nagar, near to shani mandir,
katemaniwali
kalyan east 412306

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K

kamarali

from Vinukonda, Andhra Pradesh

Nov 14, 2016

Mene 4 nov me ek pho liya tha jo nokia ka bol ke diya gya or wo jab mujhe mila to chinese tha mene usi time use return ke liye request bhej di thi lekin aaj 10 din ho gye mujhe koi response nhi mila mene call b kari thi wo tab b kuch nhi kar rhe he plz aap koi action le request no- 8083453

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M

Menkato Awomi

from Kolkata, West Bengal

Nov 14, 2016

My shop clues order was cancelled as the address was not shipable. They said that they will refund it withing 5-7 days and today its 10 days but refund not yet done. My order no.[protected]. Kindly do necessary need.

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Address: Churu, Rajasthan

Website: shopclues.com

Balance deducted from my bank account but in order detail showing transaction faild and order not confirmed and the custmor care of the shopclues are not paying any kind of attantion on my complain
so now i want my refund as soon as possible and shopclue should improve there service and quality for their future benifits otherwise they will pay for it by their own behavior and worst service

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Address: 600094

Website: shopclues.com

Please cancel my order[protected] immediately.. Because i were in the idea to buy p55 but now i've changed my mind. So please cancel the order. And sure i'll order for some other one so soon.. And i do not want to recieve this as it has been shiped and very near to the delivery date. So please kindly cancel my order,, sorry for the inconvenience, thankyou

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Address: 146001

Dear shopclues members,

i inform you that last 04-Nov-2016 i purchase the wrist watch on your site. but toady till now my order is not delivered. three times i will call your customer care center but he/she is only the harassed me. this product is buying my brother birthday gift is 12-Nov. but till today order is not delivered. i m so harassed.

i inform u toady i was complain in police station/ court for your shopclues company & all staff members.

Regards

Vinod Gandhi
[protected]

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Address: Sri Ganganagar, Rajasthan, Trk#780958510711

Website: [email protected]

Sir,
Hamne aap se order no - #60311315 date 10.07.2015 ko karizma printed dress rs 250 purchage kiya tha. Hamne jo dress pasand kiya vo nahi bheja to hamne date 17.09.2015 ko vapis dtdc courier & cargo ltd se casa joya a-47, iind floor, nangal dewat, vasant kunj new delhi, ncr 110070 bhej thiya tha. Please hamare pesa vapis dena ka kast kare.
I have received duplicate product and returned it! They are not returning my money

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Address: Lucknow, Uttar Pradesh, 226001

Dear concerned authority,
My name is niyaz ahmed,. I have ordered a nexa grey sports shoes from shopclues whose order number is[protected]. I have ordered this product on 26th of october 2016. And i have paid rs 353 for this order but due to some reason they didn't delivered me the product and now they are not giving me my refund of rs 353 back. So here i request u to please help me out.
My contact number is [protected].

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Nov 11, 2016

Updated by belal shaikh What's going on I got a call from [protected] saying that he is Deepak from ShopClues, he said that he is from ShopClues and will refund my money, I asked him to return in form of Cluesbuck but he said he can't return in form of Cluesbuck and was asking for my debit or credit card number and details . Is that your member. And why should I give you my card details to you. I can provide you my account number and IfSC code

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Address: Bhopal, Madhya Pradesh, 462026

I have purchased vu led tv cost 27000 rupees (order number[protected]. they delivers me damaged tv. after many communication with proof they agreed to return tv. fed ex courier picked return with tracking number[protected]. i have also provided return documents to courier boy. later i came to know that shopclue vendor (joker) arranged for return pickup, sumit/kiran (mob-[protected]) are vendor represantative and now shopclue have no information about this return even tv reached to vendor they are not refunding my money. i have provided them all documents with tracking number still no answer from them. its almost one month tv returned but shopclue not refunded my money. please help me.

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Address: Rangareddy, Andhra Pradesh, 500097

Website: www.shopclues.com

Actually i kept an order on Oct 22 2016 at Shopclues.com for an product of Samsung 40 inches smart TV and the order number is[protected] and they debited the amount of 28500 on the spot on same day and they given max delivery date of 9 Nov 2016 but up to today they didn't delivery the product to me .I called to them several times in between these days they telling to wait for the last date of delivery n i called them on 9 Nov 2016 and asked for the courier partner details even they are providing the details of them n there telling product is untraceable we will get back to with in 2 r 3 working days. why these many days they are taking to delivery the single product and even customer care guys giving me rude response to me. I need a immediate response from them why the hell these E-Commerce Shopclues.com guys were doing like this really am hoping ill get the solution from you. My contact no. is [protected] my name is Praveen Kumar Vasa and my alternate no. [protected]

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Nov 10, 2016

Updated by pandu praveen i didnt resolved the complaint what u were doing

Nov 10, 2016

Updated by pandu praveen i raised the complaint here then i got call from shopclues.com then after he is asking my debited details by bluffing me n he asking the details like debit card no. valid upto date n CVV no. to return the amount why these guys need the these details is account no. is not enough to deposit the amount
i got a call from [protected] and also from +[protected]

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N

Nitika Joshi

from Chandigarh, Chandigarh

Nov 10, 2016

As my order no[protected] received by me on 04.11.2016. i got one product instead of paying for two. i have returned two dresses for larger size but received only one for same size not larger.

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H

h@k

from Mumbai, Maharashtra

Nov 11, 2016

hey! i am having the same problem as you for my LED TV http://www.consumercomplaints.in/shopcluescom-led-tv-sent-through-beacon-surface...⇄
you can check my post.
Let me know which courier company you have got for delivery. if its beacon surface courier, then my friend you are stuck.
shopclues and beacon are making a fool of the customers.

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Address: 411057

Website: Shopclues.com

I have ordered[protected] following things on 19th Oct,
1. Big Bed,
2, Wirlpool Fridge,
3. LG Washing machine,
4. One Wardrobe,

I paid thru Cash care.

One by one Shopclues Merchant cancelling the order. So for Bed and Fridge order cancelled by Shopclues merchant.

These items I supposed gifted to Newly Married couples, Unfortunately this Shopclue ordering dump the happiness.

If they cannot manage to serve as committed, why their merchant cancelling the order?
Merchant management is very bad in Shopclues, VEry bad decision taken by me to give order to Shop clues.

TOTALLY DISAPPOINTED...
Regards,

Kamaraj
[protected]

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R

rajakhan78672

from Mumbai, Maharashtra

Nov 10, 2016

This product are not genuine product on sell time are look like a real tablet but i t product are kids product .. plz refund my money and mail reply fast my email id is [protected]@gmail.com

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Address: New Delhi, Delhi, 10001

Website: shopclues.com

I had placed an order of a LED TV LG 43UH650T 4kUltra smart UHD on the 21st of October.
MY order id[protected]
My estimated delivery date was 3-7 Nov, and my order shipped through beacon surface courier on 25th oct.
Shopclues provided me the tracking number which was of no use as it cant be tracked.
i registered many complaints with shopclues before my delivery date regarding that im unable to track my shipment and want to know where it has reached. But they just twist minds and assured me that it will reach me by 7th nov (the last promised date of delivery)

As i had read previous complaints about shopclues and beacon surface courier on this forum, i knew my product wont reach me and that is what happened.
I Called them again on 7th nov evening, and told them i haven't received my product, they told me all i can do is wait for 2 working days and it will get delivered. Today on 9th nov, after the 2 working days, i was told again to wait for 2 working days.

Shopclues should realize they will lose customers, and that beacon surface is the worst courier company to deal with. They provide faulty promises.

please help me get my product to me, it is so frustrating and stressful for me!
Thank you

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Address: Thane, Maharashtra, 401107

Website: shopclues.com

Hi

I had ordered a product from Shopclues on 3rd October 2016. the order number is[protected].
On[protected] I got the message that the shipment was delayed.I waited.
After a few days i called customer service and was informed that product was stuck and will be sent to me.
i waited. then a few days later i checked on the app and saw that the product was now showing as delivered although I had not received it. then i called the CS again. i was assured it will be checked and a proof of delivery will be given. the delivery status on DTDC site showed that delivery was made to someone in Guwahati. I live in Mumbai. i told the CS about it .I requested a refund of Rs 278 but was told not possible. Now i am getting e mail that they have checked and verified that the courier was delivered to me. I am still waiting for a solution.

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Address: New Delhi, Delhi, 110086

Website: sr-international.shopclues.com

I purchase wonker mens brown loafers and tbe quality of the shoes are very cheap and low
After seeing the shoe I contact to the sender first time they pick the phn after that I called him N number of time they didnt picky my phn I dnt understand if the seller is not been able to help the coustmer why they are put their name on the parcel
And I dnt want this shoe plz return it and give back my money.
Thank you sir /mam
Order numb is #[protected]

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Nov 03, 2016

àª•à«àª²àª¦à«€àªª àªªàªŸà«‡àª²'s response My nokia 1600 mobile you return

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À

àª•à«àª²àª¦à«€àªª àªªàªŸà«‡àª²

from Ahmedabad, Gujarat

Nov 8, 2016

Nokia 1600 not deliverd

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

Website: myaccount.shopclues.com/index.php?dispatch=orders.details&order_id=103174490

I need to complain back to the concern about the delivery status:
"Attempted Delivery - Customer Refused to Receive The Shipment Attempted Delivery - Customer Refused to Receive T NEW DELHI Noida 05/11/2016 05:32 PM"

Acutally : it is a FAKE log. The delivery agency/ Shopclues Never contacted me - seems all is "automated". I am still waiting for the order to be received.

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Nov 04, 2016

khemchand mangal's response my order not reasiwad

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M

manjildas

from Kolkata, West Bengal

Nov 8, 2016

Order date 19.10.2016 order no 10198594 track no 96812389
payment mode -paid by visa card (amt.325/=)
the above item not delv. To me till now
i want this artical. What can i do now? pls send me your feedback as soon as possible.
Thank with regards
manjil das
[protected]
[protected]@gmail.Com

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S

selvammercy

Nov 10, 2016

My order number[protected]
My order mobile DATAWIND TABLET UBISLATE 7CZ
But your company delivered
DATAWIND TABLET UBISLATE 27CZ
please change my order mobile...

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G

gaapu

from Gurgaon, Haryana

Nov 10, 2016

The date of incident is 31.10.16. i am not happy with this watch because it always could not show the time properly so i want to return the product my email id is ' [protected]@email.com ' .

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P

Parmar Vinay

from Himatnagar, Gujarat

Nov 10, 2016

Your worker can't inform about product delivery and
according to Cocker return our product he was not connect any types not telephonic and he was not available we give a adress so please help and give punish him

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khemchand mangal

from Delhi, Delhi

Nov 10, 2016

My order not reasiwad

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Address: Nalgonda, Andhra Pradesh, 508206

I ordered Nove Trimmer but i received maxel trimmer instead please accpet my request and please provide my product back pleasplease please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please e please please

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Address: 394601

Hi sir/mam

I have very angary for your service and your adviser and this is ridicules for this time i wont wary disappointed for your service i have 2 set of purchase panty set (10 pce) xl size but this is not right size and product your time manipulate me it was not possible to change and refund why why...???
I wont to talk to right person
Pl

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Nov 03, 2016

Parivesh agarwal's response My Number is [protected]

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S

Sohail Sohail

from Allahabad, Uttar Pradesh

Nov 8, 2016

Deir sri damij juicer jug order no[protected]

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P

Parivesh agarwal

Nov 8, 2016

I have been given the wrong product and money is getting refunded and my return request is not getting entertained.

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T

Tulu x

from Pathankot, Punjab

Nov 8, 2016

My order No.[protected] dt. 25 Oct 2016, 04:41 PM. As per my order I am received my order except one pillow cover. There is one pillow cover in the packet with a bedsit. as per order there is two pillow cover with a double bed sheet.
Plz send a pillow cover.

Mob. No. [protected]

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K

krishan kumar

from Chandigarh, Chandigarh

Nov 8, 2016

Shopclues — : 770 rupees missing parts bill sended but till no recieved amount or cluesbucks please pay or add requested for shopclues order 100608701

Promises no done till no replacement raise a complaint and take action is this trust : 770 rupees missing parts bill sended but till no recieved amount or cluebucks please pay or add requested for shopclues order[protected]

ShopClues.com Complaints & Reviews

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ShopClues.com reviews & complaints page 137

Reg : Refund of money

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Product not delivered song

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Product not yet received and worst communication

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Order no. 100485479

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Online shopping. /money debited /no shipping /mentally/financially shameful hearted

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Product delivery address change.

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Balance deducted but showing transaction faild and order not confirmed

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Tecoso panasonic p55 novo tempered glass

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Wriest watch

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Karizma printed dress

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Not received the refund

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Delivered damaged vu led tv cost 27000 rupees. now not refunding money.

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Product not delivered up to now kept an order on oct 23 2016 and also cash debited on the same date and delivery max date is 09 nov 2016.

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Order # 102044388 total items ordered 4 till now only one item received.

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LED TV Sent Through Beacon surface courier (seven horses) not traceable/not delivered yet.

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Company insists product delivered. no product received

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Cheap quality of men shoes

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103174490

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Trimmer

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For refund/exchange

Shopclues — : 770 rupees missing parts bill sended but till no recieved amount or cluesbucks please pay or add requested for shopclues order 100608701

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