[Resolved]  ShopClues.com — Cash back is not received till the time for order number: 65205718

Address:

Jind, Haryana

I ordered for two items having amount of Rs. 705+499 on 15th August 2015. I paid Rs. 1099 for the same collectively to be eligible for your Independence day offer (Flat Rs.150 + 100% cluebucks). A part of order was cancelled from company side...not from my side. That was fault of company. Even after getting cancellation of one item, I was still eligible for your independence day offer because the order which was completed having value Rs. 705 (More than Rs. 690). My points are... 1. I have placed two orders for which I paid amount Rs. 1099. A part of order was cancelled by company, not by me. Which means that was company fault not my fault. Then, why should I bear loss ??? 2. Even...after cancellation of a part of order, still I was eligible for Independence Day Offer because one order which is completed having amount Rs. 705 (more than Rs. 690). And the offer was Flat Rs. 150 discount + 100% cash back. Here, 100% cash back was for every order for more than Rs. 690 (There was not mention that the total paid amount should be more than Rs. 690). And my one remaining order was for Rs. 705 but just paid amount was different due to additional discount given by company. I am repeating once again. I placed order for Rs. 1099 and a part of order cancelled by company, that was company's fault. That was not my fault. Due to company's fault, why should I bear loss for Rs. 1000 (Max. cashback) ? There was a line in advertisement (find the attachments) that "Min. cart value" (not mentioned "Min. payment amount") should be more than Rs. 690 to avail cashback. Even after cancellation of a part of order from your side, my remaining cart value stood for Rs. 705. I did not receive any cashback till the time, even I wrote this matter to company many times, but no action is taken by them. They always replied to me with "parrot- crammed lines" not with proper resolution. Please do the needful, I am totally frustrated. Thanks & Regards, Mr. Naresh Kumar Mob. No.: [protected] e-mail ID: naresh.[protected]@gmail.com