ShopClues.com — Defect item delivered under order id: 56635881 from Shopeclues.

Address:

Mumbai City, Maharashtra

I have ordered Philips speakers (home theater) under order id: 56635881 from Shopeclues. However there was wax leakage in the woofer of the unit. On the same day of delivery i.e. 22nd June, 2015 I have requested return of the product. However there were multiple iterations and escalations. Finally they have asked me to visit service center as the product is under manufacturer warranty. The seller is also fraud as the mobile no. on the bill is 9 digits (incorrect). As per return policy I can return back the product in 10 days, however they are denying the return as the product is under manufacturer warranty. In all the online sites, the seller is paid only after 7 days from the delivery of the product. However in the sellers of shopeclues are paid 1st and then the product is delivered to the customer which shows that there is no customer protection policy in shopeclues. Pls help to get back my money.