ShopClues.com — Defective product air conditioner

Address:	122001
Website:	shopclues.com

I had ordered Voltas Air conditioner. When the vendor (sent by shop clue) came for installation. It was found that the piece was defective.

I immediately lodge a complaint for replacement or refund of my amount. My ordeal for response started immediately. I was first told to submit jobsheet, which i submitted, then i was told to take the picture of the defective part. I tried to explain that how do you take picture of an item that is damaged from inside. But they insisted on it. I had to then call technican who opened it for me so that i can take pictures of the defective parts. Then after sending these picture, now they are telling me to send the correct jobsheet from brand Voltas. This is ridiculous, because i had not called anybody for installation.

Meanwhile, i called up the vendor who had supplied the A/c. He flatly refused to replace or refund. Saying do what you want we will not replace it and said that you can keep writing to Shopclue but you will not get any thing.

I have started to believe that Shopclue cares more for its suppliers than the customer. Another problem is that they take 10-15 days to respond back to your emails. I believe the delay would be purposely for discouraging the customer to purse the complaint further. Its already 3 months since my lodging the first complaint. I am keeping big package of A/c, and every time I look at it makes feel cheated.

I am never going to shop anything from Shopclue and request all readers also do not buy any costly item from this site.

From
Very very frustrated customer