ShopClues.com — Defective product and not replacing or refunding money

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.shopclues.com

Hi, As i have purchased a new Xiomi Mi4 phone from shopclues with below order details: Order Number: 71540270 Return Number: 2196979 Product: Xiaomi Mi 4 (White 16 GB) - (6 Months Brand Warranty) The product turned out to be defective, for which we logged a return request dated[protected] and request no : 2196979, but now they are refusing to return the product and are ready to repair it in 25 days time. As i have paid for brand new product so i am not able to accept any faulty or repaired product. Kindly help me out in refunding or replacement from shopclues as soon as possible. We have initiated the process of logging the complaint in consumer forum of India, thus shopclues and merchant will receive the written notice regarding the same very soon. However if you they ready to provide the replacement of product at the earliest we may take back the complaint from consumer forum. Also there is no nearby service center in my area. Waiting for your positive response. Thanks Sushil [protected]