ShopClues.com — Defective refurbished product

Address:New Delhi

I have purchased a refurbished Nokia E71 mobile from shopclues. The phone initially worked well but after 10 days the phone stopped working. I contacted shopclues and as the product was under shopclues warranty for 1 year they replied that to return the product. As my address was not serviceable by courier partner so I returned on my own. Now when the courier has been returned to the address as shared by shopclues, the shopclues people are saying that they have not received the courier.
Order ID :[protected]
Return ID : 8185101
Please see.
Thanks
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