ShopClues.com — Delivered a defective piece

Address:Mumbai City, Maharashtra

I have buy Xiomi RedMi Note 4G from shopclues.com and I got it on 27th Aug, 2015.It has charging issues. I unboxed the mobile and connected the charger to mobile but the mobile was not charging. Now the mobile is switched off because of 0% charging. I have not used it since the first day I got the mobile. I have messaged shopclues.com several times but they didn't replied for refund or replacement for the mobile. And I also visited two Xiomi Service Centre at Vashi. They said that they don't have tie up with shopclues.com and rejected to solve the charging issue. Now what should I do?
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