[Resolved]  ShopClues.com — Denial of refund for my order

Address:	Gurgaon, Haryana, 122001
Website:	www.shopclues.com

I place an order on Shopclues on the 13th of August. Here are the order details -

Order ID[protected]
Order Date - 13 Aug 2015
Order Time - 07:59 PM
Item - Strontium 16 GB Pollex USB Drive (Quantity -10)

Firstly, I got the parcel delivered to my home after many follow ups and after more than a month! The shipping partner was SafeXpress (Tracking No.[protected]

After opening the package, I found that the pen drives were not there, there was only a pack of playing cards (Photo attached)

As soon as I saw that the item ordered was not there, I placed a return request on Shopclues.

Return ID - 2056075
Date - 23rd September 2015

I got a message that it would be resolved within 7 days! Then I regularly followed them and they kept delaying! They kept assuring me that there would be a refund. I called them and mailed them numerous times...

Three days ago, I received a message that My Refund Request has been disapproved. The reason they gave was that it did not follow their return policy!

I called them again! They again told me to wait for 48 hours! Now they aren't replying to my emails also!

I want a refund for my order as soon as possible! Please help me out in this issue!