ShopClues.com — Extracted money for out-of - stock merchandise thrice

Address:	Mumbai City, Maharashtra
Website:	shopclues.com

From 26th may 2017
S s prabhu
78, greenways road extension
R a puram
Chennai 600028
Phone[protected]
Mobile [protected]
Dear sir,
Sub: online shopping with shopclues
Ref: order id[protected] dt 11th may 2017 for one letv 1s smart phone rs 7799
Order id[protected] dt 11th may 2017 for one snaptic soft transparent back cover for letv 1s smartphoners163

I ordered the above two items on 11th may 2017 & made payment at chennai, through my daughter–in-law’s citibank credit card (No [protected]) as a gift to her father mr k ganesh kamath at mangaluru.
As payment failed was appearing in the screen i made three separate payment of rs 7799+163=rs 7962 x 3= 23886. Citibank has now provided us three transaction id ref:[protected] & 3) 813808 for total amount of rs 23886. Citibank confirms that shopclues have received the amount.
Shopclues have made two blunders intentionally or unintentionally:
1) they extracted money from me when shopclues were aware that the merchandise which i ordered was out-of-stock.
2) three times “ payment failed” on the screen & shopclues extracted money three times i. E. Rs 23886
Now as matter stands shopclues are arranging to reverse the first payment which has not been reversed so far. I spoke to them several times & they want me to contact citibank where as citibank has confirmed non-receipt of amount.
Surprisingly shopclues are not at all confirming the two more payment i. E. Rs 23886-rs 7962= rs 15924 which they have received as per citibank transaction id 2) 563096 & 3) 813808 all dated 11th may 2017.
I do not want to get any merchandise from shopclues at all; but insist on reversing the full payment of rs 23886. You necessary action is very much appreciated.
Thanking you

Yours

S s prabhu
Ps: as per citibank statement attached herewith one payment of rs 7962 has been reversed. They now owe me rs 15924.