[Resolved]  ShopClues.com — Faulty product delivered; pick-up and refund delayed..

My order with shopclues no. :[protected] for product: motorola moto g3 (Black, 8gb) (1gb ram) refurbished, was delivered.

However, the mobile was found to be faulty as the screen is flickering all the time and sometimes becomes fully dark. Hence the mobile cannot be used.

The complaint was raised and i got the following reply from shopclues:

Return request received! Your return request of order:[protected] for product: motorola moto g3 (Black, 8gb) (1gb ram) refurbished has been received and is currently under review by our team. They will get back to you in 48 hrs, meanwhile you can track the return status, by clicking here: http://sclu.es/D1k0A your ticket number is 10242313 and you can track it via http://sclu.es/Dj02Q

I have send a reminder again on[protected] for which also i got a reply message saying ticket no. 10252677 has been created for follow up.

However, so far i have not got any resolution for my complaint. Kindly arrange to pick-up the mobile and arrange for the refund of the amount at the earliest.

Thanks & regards, dr. Pg ramesh

[protected], [protected]@iitb.ac.in
My address: dr pg ramesh, 1102 - anmol planet, sector-10, kharghar, navi mumbai - 410210