ShopClues.com — I have asked for a return for the case of missing product but no response for return

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Website:	www.shopclues.com/philips-sound-bar-dsp475u-with-usb-and-fm-9.html#Description

I had ordered philips sound bar... in description the order contains a woofer a remote a sound bar.. but i have received only a sound bar... i requested and gave a complain for missing product and requested to take back and refund or replace the missing item...no response is given.. The product description is given below Philips Sound Bar delivers the most immersive and rich surround sound experience. Stylish and elegant design of the speakers is designed in a way that it blends with all kind of home or office interiors. These amazing and powerful set of speaker gives you the best sound output with a range of top class features. The bar design speakers is perfect for your audio entertainment at home. With its pleasing sound quality you will certainly experience a joyous and thrilling experience of a theatre or concert. The sound bar comes with USB playability feature with a 3.5 mm audio jack for you to connect to a laptop, computer peripherals, speakers etc. The sound bar also features FM radio tuner so that you can tune into your favourite music channel with awesome and clear sound. Philips DSP475U Sound bar also consists of a woofer and satellite speaker for you to experience resound sound quality. Also the classy sound bar comes with 3000 W PMPO and smart audio equalizer. The handy remote control which comes with the sound bar lets you just laze on your couch and listen to your favourite music without worrying about the next song change. Features 3000W PMPO Multiple connectivity Smart Audio Equalizer Remote Control | Woofer | Satellite Speaker FM Tuner