[Resolved] ShopClues.com — Item returned but status showing order complete | |||
We had placed by oversight 2 orders (Order #s 11344083 & 11343463 Set of 3 Zadine Collection Cotton Dress Materials PC2-1111_1112_1117 QTY:1- 2 orders) as problem in the net banking payment portal. Accordingly payment done Rs.975 each (Total Rs.1950/-) Upon seeing my bank statement, I realised & immediately lodged complaint in the Shopping portal complaint forum. By that time both the orders have been dispatched. When contacted the portal customer care about the incident, we received the reply advising us not to receive the consignment & the amount would be refunded. Accordingly, the consignment was not received upon arrival. But to my surprise, after 8 days, the status of orders showing complete which is not acceptable & deviation from the promise given by the Shopclues customer care. Hence please refund the amount immediately. Regards, Udaya Narasimha A Was this information helpful? | |||
Complaint marked as Resolved
Yes. The vendor has resolved the complaint & refunded the balance Rs. 975/- & credited to my account on 03/05/2014. Thanks for the same.. So, with this all the pending issues with Shopclues have been resolved.. Thanks for the initiative taken by the forum..
Udaya Narasimha | |||
 3 Comments | |||
Comments
Dear Udaya,
We deeply regret the inconvenience caused to you. We are getting the concern looked at and will share the timely updates with you. Be assured
of receiving the plausible resolution from us. For other assistance, reach us at www.shopclues.com/support or[protected].
Regards,
ShopClues Support
We deeply regret the inconvenience caused to you. We are getting the concern looked at and will share the timely updates with you. Be assured
of receiving the plausible resolution from us. For other assistance, reach us at www.shopclues.com/support or[protected].
Regards,
ShopClues Support
Sir,
Even after more than a week of raising my complaint and also my return request # 223449 & 225937 initiated after sending back the consignments through the DTDC delivery boy against Order #s 11344083 & 11343463 Set of 3 Zadine Collection Cotton Dress Materials PC2-1111_1112_1117 QTY:1- 2 orders, on 25/02/2014 my return status is still elusive.
We have confirmed the receipt of the above with the Harihar (PIN Code : 577601, Karnataka State) agent of DTDC courier Mr. Thippeswamy.
You may please follow-up the same with the delivery channel partner.
Hence you are hereby requested to process my return request at the earliest & refund the total amount of Rs 1950/- as it is already 2 weeks now.
Regds,
Udaya Narasimha A
Even after more than a week of raising my complaint and also my return request # 223449 & 225937 initiated after sending back the consignments through the DTDC delivery boy against Order #s 11344083 & 11343463 Set of 3 Zadine Collection Cotton Dress Materials PC2-1111_1112_1117 QTY:1- 2 orders, on 25/02/2014 my return status is still elusive.
We have confirmed the receipt of the above with the Harihar (PIN Code : 577601, Karnataka State) agent of DTDC courier Mr. Thippeswamy.
You may please follow-up the same with the delivery channel partner.
Hence you are hereby requested to process my return request at the earliest & refund the total amount of Rs 1950/- as it is already 2 weeks now.
Regds,
Udaya Narasimha A
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We deeply regret the inconvenience caused to you. We are getting the concern looked at and will share the timely updates with you. Be assured of receiving the plausible resolution from us. For other assistance, reach us at www.shopclues.com/support or[protected].
Regards,
ShopClues Support