ShopClues.com — My product not delivered

Address:	560045
Website:	ShopClues

I have had order
Body maxx 25 kg home gym set & gloves & grippers & dumbells rods & 3 ft ez bar
Order date : 21 jan 2017, 12:30 pm
Order number :[protected]
Dtdc courier tracking number :[protected]
Still not yet delivered the product, this is the worst service i have ever seen.
I compliant this problem to shopclues many times,
I had initiated a refund request process for the product because the shipment is delay & i'm following since from 9 days but there is no initiation from their side. They everytime ask me to wait for 3 days n they shall assist me but not yet done
I request to refund my amount which i have paid.
Very poor service