ShopClues.com — Never buy anything from ShopClues.com - They are Fraud

Address:

New Delhi, Delhi

Hello All, DO NOT ORDER anything from Shopclues.com. I saw many TV commercials for this company and noticed samsung power bank they were giving for Rs 359 (with original price of more than 2K). When I did not get order after 10 days, I called ShopClues customer care (calling itself and reaching customer care is a big challenge) and they said your oder is delayed and wait for another 4-5 days. Finally after 13 days, when I called them, they informed me your order was cancelled.But my money that I pre-paid via Credit card was not refunded... To get my refund back, I called customer care again and they said, you will get your money backin next 15 days...They said Merchant could not deliver the product so it was cancelled by Merchant and shop clues also tried to make this product available for me but they did not get it. They said more than 1000 people are ordering same product at same time... (This is what customer care said). This indicates for 999 out of 1000 people, order will becancelled after 15 days and it will take another 15 days for them to refund money... if they will. Their website is pethatic.Strange thing: Still on their website you can see more than 1000 such same products available and also from same vendor. That means another 1000 customer willcause inconvenience.I asked them why are you not blacklisting such vendors as it is spoiling your website reputation. Customer Care said that you can give feedback on our website... I said can't you see how much inconvenience it has caused me and you still want me to give you feedback... can u escalate this matter and remove such vendors automaticallywho cannot deliver products...?Moreover, when I tried to give feedback about their order, funny part was, they do no allow us to give feedback for cancelled orders. So we cannot give feedback also.They are simply fraud...only one customer care number to reach and that also has waiting time of 10-15 minutes minimum. They just list out the products with70% to 90% discount those are actually never available and collect money from you/customer and earn interest on that money. After 15-30 days, order is cancelled..See the business idea they have... in few days they will earn crores by just collecting money from you and cancelling orders after 15 days, , , They are BIG FRAUD... do not go for their TV Commercials... So in short:- Never order from ShopClues.com- Even if you do by mistake, do not make pre-payment via credit/debit card. Always use Cash on Delivery with such frauds.- If you are getting product with 70% to 90% discount, do not expect original stuff as no one can offer such discounts on original stuff... it is nehru place/gaffarproducts.- Regret if you order from them...