[Resolved]  ShopClues.com — Not Delivered, but courier website and on shopclues.com status is delivered

Address:

Mainpuri, Uttar Pradesh

I did not received the order no 23590759 of shopclues. Which is colgate plax 250 ml of rupees 115. In website wrong status is showing that it is delivered. But actually it is not delivered. This was prepaid item.Shopclues.com 's telephonic helpline is always dead.I contacted apprximate more than 10 times, They replied nothing.Now I am very sad because I order this for my mother who is suffering from dental problem. courier serviceman phone called me on 1st nov 2014, he was asking me to come to the office which is 25 kms. from the address where item is supposed to delivered to which shopclues.com took prepaid order.Now I can not purchase it Because they are my holding money for many days and we are waiting and waiting to receive. This is supposed to deliver at 31 oct. For this inconvenience I will never forgive shopclues like this system. I think courierman took this item and signed himself because it was prepaid item. I order this item on 17th oct 2014. please help me do something, . you are my last hope. my mother is suffering from very serious dental problem and doctor suggest her this item.