ShopClues.com — not getting refund of my order no.35889995

Address:

Mahoba, Uttar Pradesh

Dear sir my order no.35889995 my refund request regitered date is:-25/02/2015 but sir mujhe abhi tak mera refund prossed ni kiya gya jab bhi me shopclues me call karta hu to mujhase bol diya jata he ki 24-48 hrs wait kijiye refund prosses ho jayega or I received mail from Shopclues saying that "We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details.This may take upto 2-3 working days.". But I didn't receive refund hence I again called/mailed Shopclues and then on 13th March I received mail from them saying that "We apologize for the inconvenience caused to you and as per your concern regarding refund, we would like to inform that due to some technical glitch in the payment gateway refund process has been delayed.". I followed up with Shopclues many times via call and mail but every time I was given wrong commitment that my complaint has been escalated and my refund will be processed in 8 hours, 24 hours, 48 hours (every time new hours). I am tiered up with this follow up, Please help me to get my money back from this kind of fraud company. Plz contect me by email:- [protected]@gmail.com please help me sir