ShopClues.com — Order not processed and refund not done

Address:

Bangalore, Karnataka

Hi, I had ordered a Sony KLV-48R482B Television (QTY:1) from ShopClues.com on March 16th. ORDER NO:[protected]. I brought the product as it was available "In Stock" after verifying the details. I dropped an email from the website to the merchant asking him questions such as the genuineness of the product and the contents of the package, installation support, extended warranty details and there has been no response at all. I called up the support team and they said that the product is not available and there is a delay and will be resolved in 24 to 48 hours. Their answers were neither satisfactory nor making any sense. I demanded for an escalation when I inquired why the product is still available on the website for purchase even though its not in stock. This made me furious and I was declined a telephonic conversation with a supervisor/manager. I reached out to several times and an agent named Deepika said that the supervisors are busy on other calls which did not sound right to me. I requested a callback which was promised but never delivered. I reached out and was put on hold and disconnected many a times. I have raised a request for cancellation and want my money refunded as soon as possible. The behaviour of the customer service staff and the people in ShopClues is not acceptable and is demeaning. I have lost trust and faith and have found similar cases that resemble to mine on other consumer forums. Please ensure that you take appropriate actions and ban/sue this website as soon as possible as its fraud and not legit. I had to spent several hours on the phone and have got no assurance or clarity as to whether the merchant has the product or as if it can actually be shipped. Looks like they are playing ball and buying time. I want my entire money refunded to my bank account soon. EMAIL COMMUNICATION WITH SHOPCLUES:- Is My Order Confirmed[protected] 4 messages ShopClues.com <[protected]@shopcluescom.zendesk.com> Fri, Mar 27, 2015 at 2:36 AM Reply-To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> To: Rahul <[protected]@gmail.com> ##- Please type your reply above this line -## Hello, Thank you for contacting ShopClues.com. Your request has been logged with ticket number 2477391, please use the same email for further communication. We try our best to get back to you within 2 working days. Team ShopClues. Rahul, Mar 27, 2:36 AM: Hi Support, I placed this order yesterday night and have not received any update so far as to whether its shipped or not. Also I wanted to ensure that the TV contains the following items such as remote, stand, wall mount brackets, warranty card etc and should have manufacturer warranty. I already sent an email asking the questions to the merchant/seller but there is no response. I want to understand when will the TV be installed and a demo be provided as well. Cheers, ShopClues Support Team. Message-Id:F06C9W1P_551474dae7ee4_7a743fb1c66cd31c17936f_sprut Rahul K N <[protected]@gmail.com> Fri, Mar 27, 2015 at 2:39 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> I will also want you to ensure the product is 100% genuine and need a confirmation. Any defective or re-furbished commodity such as this Television will not be accepted. Thanks, Rahul [Quoted text hidden] Rahul K N <[protected]@gmail.com> Sat, Mar 28, 2015 at 12:31 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> Hi, I'm very disappointed and frustrated with my experience with the customer service team that I had to go through to get my questions clarified/resolved. When my questions weren't satisfactorily answered I demanded for an escalation which was declined multiple times and I was put on hold for over 45 minutes. Further more, I also was honored a call back which I never received. Kindly have a manager contact me with specific information as to when my order will be shipped after confirmation and the estimated time of delivery. Thanks, Rahul [Quoted text hidden] Rahul K N <[protected]@gmail.com> Sat, Mar 28, 2015 at 1:49 AM To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com> Hi, I have placed a request to go ahead and cancel my order. Please proceed to refund my cash to my account. Thanks, Rahul