ShopClues.com — ordered a product 10 days ago but still not shipped

i have ordered a samsung laptop worth 23600 & a wireless mouse worth 435 on same day on 5th nov 2013 and paid worth 435 on same day on 5th nov 2013 and paid n advance for the same on the day but this is the in advance for the same on the day but this is the worst shopping experience for me in my life.. my worst shopping experience for me in my life.. my laptop is still not shipped and wireless mouse still not got in my hand.. i also called your customer care but no one is giving any response and they always repeating the same answer everyday that your product will be shipped in next 24 hours and doing nothing about my complaint.. also mailed and had conversation with mr. Tamang but he also not giving me any satisfactory answer.. now i am in huge problem my all works got stuck and i am getting huge losses.. because i payed already that i am not able to buy another laptop... kindly help me with this problem & slove this soon...My order number: 8297957... Thanks