ShopClues.com — Payment made but Item not delivered

Address:	Chennai, Tamil Nadu
Website:	Shopclues.com

I have ordered a 2 output LNB online at Shopclues.com; The order number is 68180638.dt 14 Sep 2015. There is only a tracking number as [protected] in the My order list but no carrier name, given as "other" or no link to track the shipment. On raising a complaint they have given me the carrier name as : tirupati. On searching in google I found that the "Sree Tirupati Courier Service" is the carrier name and found that the item for this tracking number has been delivered at Delhi Kashmere Gate (06) on 24/09/2015, where as the delivery address is actually Chennai. I again raised a customer request attaching the these details. I have spoken to the Customer Care Supervisor also and she told it will be sorted out, but no reply in email. On 29 Sep 2015, I received a mail saying that the item has been delivered. Again I spoken to customer care, but again they are telling that it would take time to sort out. The customer care are telling the standard response as 24 to 48Hrs and 7 to 10 days time, each time I call them. Since 20th Sep I have been sending emails and calling their customer care but it does not seem to solve the problem and Shopclues cheats customers. Please take action to refund my money at the earliest.