ShopClues.com — pirated software sold by shopclues website

Address:	122001
Website:	www.shopclues.com

I had a pathetic experience buying a software on shopclues. Ms office 2016 professional plus was listed on the website as a genuine software and i made the payment post which an email from some sk retail fake email id came with the product key. As there was no license in my name nor there was any license terms etc that this software is licensed to me and will never be sold to anyone else, i talked to microsoft sales team to authenticate this product key. They told me that the vendor can give the same key to multiple people to authenticate their installation and we should not use the key like this unless there is a proper license along with invoice for the product sold from a genuine microsoft dealer to me. I contacted shopclues and reported on this pirated software to which they assured to me that they will take an action against the vendor and will also issue me a refund immediately. Since then i have been constantly struggling trying to talk to shopclues for the refund status but they are not even ready to refund the money and just keep giving an answer that the vendor has rejected the refund. This is ridiculous. I am logging this complaint here finally and will also be submitting a case to consumer court.