ShopClues.com — Poor Service/Fraud Case/Coupon Refund

Address:

Pune, Maharashtra

Hello, I have purchased one product from Shopclues.com on 2nd of May to give as a gift to someone. The Qty I purchased was 2 but when it was delivered very late to me after several follow up it was delivered as 1. Then I called Shopclues.com about the Miss qty of 1. I asked them now one is delivered and please deliver another one. But they denied stating as per policy I have to raise a return request and return the Qty what I have received to them and then they will deliver both Qty back again. I was surprised to get this answer when its very easy to only deliver one Qty. In spite of taking one back and process all the things back again. Then I put request of replace on the site and asked them to pick the product from my house. They picked up the product and later on changed my replace request to refund the amount. Which I never requested at all because I wanted both Qty so raised as replace request on the site. Now the real story starts.I purchased 2 Qty with the total amount of Rs.3260/- and used the coupon of Rs.1000/- received from ICICI bank as privilege gift for using debit card. And paid rest of the amount through Credit Card. The coupon I used only for one time available and can’t be used again. Now the Shopclues.com refunded my money which I paid after using my coupon the total of Rs.2260/- but they didn’t refund my coupon amount and I am chasing for that since 2 weeks of time and no one is entertain my request.I said I want my all money back including my coupon amount because in this whole scenario the mistakes is from Shopclues.com they delivered wrong Qty to me that is also very late. Even I requested for Replace and not Refund they changed my request their own and refunded only the money I paid by CC of amount Rs.2260/-. I wasted my time and I didn’t receive the product on time to give gift someone. I wasted my money/coupon on the several calls.This was HELL deal for me. I need my 1000 of coupon of money back anyhow.