ShopClues.com — Product delivered to wrong person....Ignoring my complaint to rectify the issue

Address:

Bangalore, Karnataka

Dear Sir Product : RB 3016 Club master Sunglasses Code: 7067584 Worth : Rs 999 Order Number[protected] Supposed to be shipped by DTDC Tracking number - A30803645 My Product "details above" has not been delivered to me... But I got a email the from ShopClues saying they successfully delivered my order to me & are asking me to rate their customer service???...It didn't took me long to realise that they have made a blunder by carelessly handing over my product to someone else When I took this act of irresponsible conduct to their notice, their refuse to bear any responsibility. Instead they negligibly told they would crosscheck & contact me soon And then I got a email saying that they are not guilty anything & will send me PoD (Proof of delivery ) within 7 days...Signaling suspicion over me It been over "7 days" & they have not responded & are Ignoring my attempts to contact they (shopclues.com/support) I would very grateful to "whom it may concern" could help me on this issue... Thank You From : Md Riyaz Email: [protected]@gmail.com