ShopClues.com — product not conformed even if payment is paid

Address:

Prakasam, Andhra Pradesh

I had booked an Set of 2 Polo Club Watch (Black) on the name of naresh naresh with the mail id of [protected]@gmail.com .The product Code: 3788518 on 04 Mar 2015, 02:00 PM with an order details of Order Detail: 40379109.An amount of 418 rupees including transport charges has been transfered from my account to the site through Billdesk Netbanking (Netbanking options for Billdesk) .the screen shot proof has been attached .its been over 3 days and i had registered complaint twice but i didn;t got any response.