ShopClues.com — Product not delivered as per committed date (delayed for 21 days as on today, 19 Aug 2015)

Address:

Bangalore, Karnataka

To the concerned, I had ordered one weight lifting package (Protoner Weight Lifting Package 20 Kg + 3" Curl Rod) at http://www.shopclues.com/ on 29 Jul 2015, 10.48 pm vide Order No. 63567625. I was informed that the product was estimated to delivery between Thu 6 Aug and Fri 7 Aug 2015. I had happy that I could receive this order by 7th Aug 2015 and present to my friend who was celebrating his birthday in the immediate next week. On 11th Aug 2015, I checked the order at http://www.shopclues.com/ and found that the product was shipped on 30th Jul 2015 through FedEx Courier from Jalandhar, India via shipment tracking No.[protected]. I wrote to ShopClues.com ([protected]@shopcluescom.zendesk.com) on 11th Aug 2015, 6.21 pm and asked them courier the same via air as I need to present this product as a gift to my friend. The ticket number 3771394 was logged at Shopclues helpdesk to track my complaint. On 12th Aug 2015, 10.07 am, Mr. Amit (Customer Support Executive) responded apologizing for the delay and forwarded the case to the courier partner for arranging delivery on urgent basis. He said that they would track and inform me as soon as they receive any information from them. Thereafter, there were no email or call from the customer support team. On 19th Aug 2015, 7.55 pm, I again checked the courier status and found that the product had reached Bangalore on 14th Aug 2015 at 4 am and yet to be delivered to me with a comment saying “package not due for delivery”. I really don’t understand this delay. It is since 29th Jul with an estimated delivery date as 6th or 7th Aug 2015, I have not got the product which I ordered for a purpose. I seek http://www.shopclues.com/ compensates for all the effort which I had put to track the product in their website and FedEx Courier Tracking system. They need to pay the penalties for all the delay and for making me restless, impatient and pressurized by their irresponsible commitment and customer service.