[Resolved] ShopClues.com — product not received, but showing as delivered. | |||
I had ordered Nokia 1100 on Wednesday 05 June 2019 which was supposed to be delivered on Saturday 8, 2019. I did not receive the product, but on Sunday 9th 2019, I received a message that product has been delivered, whereas I did not receive it, and even on their website it has been displayed as delivered. I tried to contact their customer support, but they too did not respond. Order ID:[protected] Was this information helpful? | |||
Jun 17, 2019 Complaint marked as Resolved As they had said they had already delivered, which was a hoax, again the delivery guy had come and stated that as I was not available, he did not deliver it. He had simply stated the status as delivered which is not at all acceptable. However, I again have to raise a complaint now, as I had asked for refund and they had promised to pick it up which has not happened for the same product as it is defective. Really frustrating... ShopClues.com customer support has been notified about the posted complaint. Verified Support Jun 11, 2019 ShopClues.com Customer Care's response Dear Prashant, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We would like to inform you that our courier partner has confirmed that the product has been delivered at your shipping address. We request you to check with your family members, neighbours or security guard of your building/society if they have received this order on your behalf. From our side, we are coordinating with the courier partner to arrange the Proof of Delivery (POD). We will share the POD with you by 14 Jun 2019. Best Regards, Team ShopClues Verified Support Jun 13, 2019 ShopClues.com Customer Care's response Dear Ayaz, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. As per update received from the concerned courier partner, the order has already been delivered to your shipping address. Please find a screenshot of the proof of delivery attached in your mail box. We appreciate your patience and understanding in this case. Best Regards, Team ShopClues | |||
 2 Comments | |||
Comments
ShopClues.com sent a mail by post.
Thare was a blank check and scratch coupon available.
I think it's a fraud.
Thare was a phone number [protected].
So please take action.
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Thare was a blank check and scratch coupon available.
I think it's a fraud.
Thare was a phone number [protected].
So please take action.
ShopClues.com Customer Care's response, Jun 17, 2019
Verified Support
Dear Islam,
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues
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Congratulations. You have won the 2nd prize SWIFT DZIRE on the occasion of our 08 th anniversary SHOPCLUES ONLINE SHOPPING company. Please. Contact MR.CH GANESH for more information call on +91 [protected]
Thanks & Regards.
SHOPCLUES PVT LTD
Greetings from ShopClues.com
Our sincere apologies for the trouble you were put through.
Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.
Your patience in this unfortunate matter will be highly appreciated.
Best Regards,
Team ShopClues