ShopClues.com — Product not yet received

Address:	560043
Website:	shopclues.com

I had ordered for original bl-4d bl4d battery for nokia mobiles n97, e5 & e7. order number is 93073807 dated 12.06.2016. but still i have not received the item and complained regarding this many times and asked to cancel the order and refund the amount. but thier response is same all the times as follows :

Dear bheemappa, greetings from shopclues.com this is with reference to your order id[protected]original bl-4d bl4d battery for nokia mobiles n97 e5 and e7 etc.). we do understand the inconvenience you have faced, however, we have forwarded your concern to the respective team. we are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. we will contact you by email or phone with a proper resolution shortly. for further assistance, kindly refer to www.shopclues.com/help best regards, rachna sharma customer support team shopclues.com
28 jun 2016, 17:37

It's simply waste of time they will not take immediate action