ShopClues.com — Product return & refund issue. | |||||
I have purchased 3 products under 1 order id from shopclues.com in april'17 & all 3 products of this order id has been picked-up from my home but still i have not received refund for item no-2 (Queen cotton yellow 1 single bedsheet with 1 pillow cover (Fy1101-qc). I called so many times to customer care but they are not understanding the issue & providing baseless solutions. They have generated so many complain tickets for the same but they are not able to solve the issue. As per the website my product return quality has been checked but as per customer service they have not received the product. I am following up from last 1.5 months & called them around 15 times for product return & refund but still not received any solution. Was this information helpful? | |||||
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ShopClues.com customer support has been notified about the posted complaint. | |||||
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Resolved
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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Having some issues with customer service team from 16Th June 2017 this is after waiting a lot. I tried my label best tried lot . Your Aramex courier person refuse to return my money Order ID:[protected] Order Placed on Fri, 09 Jun 2017 . Payment has taken twice for same order by mistake / some confusion on label printing.. Courier Team Aremax, Agartal, Pin-799001 request has made but refuse to pay unless any mail confirmation from Aramex / Shopcles
Your person has no committed to pay my entire amount.
So you are requested to intervene into the matter . And without your presence it will not resolve my pending issue