ShopClues.com — Received Duplicate product

Address:

Jaipur, Rajasthan

I purchased MI Power Bank by Shop clues.com but it having some backup issue. Today I went to Service center for Check the same but Service center ask that this is a duplicate product so can't register your complaint. This is totally Fraud with me so please register my compliant & take action against company and also refund myw amount. Order No : 57608301 Product Name : Xiaomi MI Power Bank Seller : RVM Enterprise, G-8, Mahavir Flats B, Opp Rupali Cinema, Ramnagar, Surat, Gujrat-395005, Ph: [protected] Doc Attached : Invoice & Product Photo Mail Communication : Shopclues Support, Aug 3, 12:38 PM: Dear Bhavdeep, Thank you for shopping with ShopClues.com. This is with reference to your query regarding Order no. 57608301. We apologize for the inconvenience caused to you. We would like to inform you that product ordered by you is under manufacturer warranty and it was delivered to you in sealed packed condition. We request you to visit to the nearest service center and seek assistance. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Babar ShopClues.com BhavdeepSaxena, Aug 1, 4:35 PM: Dear Team, The product is faulty as not providing charging more than only 20% after full charged of battery bank. It discharged within 30 min only after full charged.I believe the product is not genuine so please arrange to replace it on high priority. Regards, Bhavdeep Saxena [protected] Cheers, ShopClues Support Team.