[Resolved]  ShopClues.com — Refund amount not received even after a gap of more than 50 days.

Address:

7754006149

I have initiated a txn. Of Rs.99.00 on 27.06.21 for purchase of one VISKO Screwdriver, but unfortunately the said transaction failed due to one or other reason after that two messages received by me, which are mentioned below as point 1 and 2.
1. Payment declined for ShopClues Order:[protected] for VISKO Screwdrive... If the money is deducted from bank, it will be auto-reversed within 7-10 business days. To retry payment & confirm your order, click: http://sclu.es/Sh2nj & pay online.
2. A/c XXXX29 Debited with Rs. 99.00(Ref No.[protected] to PAYU by UCO Bank eBanking. Report Dispute-https://bit.ly/2PZk2N5.
I have taken up the matter through my Bank and came to know that the amount has been received by merchant. I have written so many Emails to your customer service ID but SORRY to say no reply received by me nor my amount. I am very much disappointed the this cold attitude.Now it is again requested to please look into the matter and refund my money immediately.
This is the message received through my bank.
Hi Team,
Thank you for contacting us!
The said transaction is successful and the funds have been remitted to the merchant’s account.
Below are the details for your reference.
S. No. PayU ID