[Resolved] ShopClues.com — Refund not credited after the returned product.

ashishhingnekar

Address:

Lalganj Mehendibagh Road Opposite Ambe mata Temple

I have received the pTron bluetooth headphone on 03/12/2020 . The product was defective (headphone's volume + button was not working ) so I returned it on 04/12/2020.
The expected date of refund rs 542 was on 10/12/20. It was reflected in the form of cluesbucks then I converted it into original mode. But I want my refund amount 542 rs in the account i.e upi (original mode ) but still not received any amount.

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Aug 6, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.This is in reference to your Order ID[protected] for PTron InTunes Classic Bluetooth Headset (Black, Grey, In the Ear).

We would like to inform you that the refund has been processed in the same account through which you have made the payment.

Please find the details below :
Refund Mode - UPI
Refund Amount - 542.00
Refund Processed Date - Dec 10, 2020
Expected Date of Refund to show in your Account - Dec 20, 2020
Refund Reference number - 1761512e25d0375T90b982c8

In case you do not receive the refund within the shared timeline, we request you to coordinate with your bank using above mentioned Refund Reference Number (RRN).

Best Regards,
Team ShopClues