PTron Complaints & Reviews

Dear Customer Service,

ORDER PT244328
I am writing to express my extreme frustration with the service regarding my order of wired earphones placed on 8th July. It has been 9 days, and I have not received my order, nor have I received any updates on its status. This is completely unacceptable.

I demand the immediate cancellation of my order and a full refund of my payment. If this issue is not resolved...

After 7 month of purchasing the product. The craftsmanship was not good the product was fading and falling. Even the audio quality was getting bad. So I claimed for warranty, I got a mail to send the product back to office after sending the product they said they will valuate the product and replace with a new product with 7 to 10 days. After that mail I have not received any mail or tracking number. I tried to contact them via their number provided in website, it is always busy. Now I am trying to get refund for the product as I don not believe in the product or their customer service. They have taken the product back and they are providing with refund or new product.

Left side ear buds not working

Unable to connect left side ear buds

Unable to connect left side ear bud

My new ptron bassbuds earbuds are not working properly left earbud is not settling well with the magnet and it is also not charging

Dear Ptron Team,

Please investigate my problem regarding order Ptron https://www.pickrr.com/track/[protected].
I received this purchase on the 30th and ordered through CRED, but for the past 2.5 weeks, both sides of the earphones have stopped working or charging. I would like to request that your team replace or service it so that it can be moved in functioning condition

Regards
Vishal
+91 [protected]

Address: 12/195, Trilok Puri Delhi-91

I jitish sharma Block no.12, house no.195 Trilok Puri Delhi -110091, I brought ptron ear buds from amazon on 19.10.22. vide order no.[protected] dated 18.10.22 vide invoice no.DEL[protected]. My ear buds not working and i try to replace it from delhi outlet of ptron but IInd time he not replaced and tell me that i send it to Banjara Hill HYDERBAD for new one. I send my ear buds through Trackon couriers Pvt.Limited on 06.04.2023. But till date 08.05.2023 Iam not received my replaced/new ear buds from ptron office Banjara Hill HYDERABAD.
PLs replace/new ear buds send to me at my above mention address urgently.

I jitish sharma Block no.12, house no.195 Trilok Puri Delhi -110091, I brought ptron ear buds from amazon on 19.10.22. vide order no.[protected] dated 18.10.22 vide invoice no.DEL[protected]. My ear buds not working and i try to replace it from delhi outlet of ptron but IInd time he not replaced and tell me that i send it to Banjara Hill HYDERBAD for new one. I send my ear buds through Trackon couriers Pvt.Limited on 06.04.2023. But till date 08.05.2023 Iam not received my replaced/new ear buds from ptron office Banjara Hill HYDERABAD.
PLs replace/new ear buds send to me at my above mention address urgently.

Dear Customer Service,

I am writing to express my disappointment and frustration with the product I recently purchased from your company. Specifically, the pair of earbuds that I received were faulty and one of the earbuds was missing a significant part, making it impossible to use.

I had high hopes for these earbuds as they were marketed as a top-quality product with superior sound quality and comfort. However, upon receiving them and attempting to use them, I quickly discovered that one of the earbuds was missing a part. This not only made it impossible to use that earbud, but it also affected the overall sound quality of the product.

I have tried contacting your customer service team multiple times to address this issue, but have not received a satisfactory response. I have been told that the missing part cannot be replaced, and that I must purchase a new set of earbuds in order to have a working pair. This is completely unacceptable.

As a consumer, I expect the products I purchase to be of a certain quality and to function as advertised. When a product is faulty, I expect the company to take responsibility and make things right. I have been greatly inconvenienced by this experience and I feel that I have been let down by your company.

I would like to request a full refund for the defective product, as well as compensation for the time and effort I have spent attempting to resolve this issue. I hope that you will take this matter seriously and take steps to ensure that other customers do not have to go through a similar experience in the future.

Sincerely,

Fayis

I bought Ptron mobile charging adaptor on 1st April 2023 and its not working since 9th April. The support email id has not responded for my warranty claim request. Looking for a quick resolution.

Ptron model number Basspods 882 Right Side buds not Charging in Charging case proper and disconnect problem

Purchased PTron Pulse Fitness Activity Tracker Watch Band on 9th Feb 2022 and within 6 months belt is broken. I visited Ahmedabad Ptron customer service center but I disappointed there as there is no facility to repair Petron watch band.

Ptron buds one of not working proper

Dear Team,
I have purchased ptron watch on 12 January 2023 through amazon . But suddenly now the watch display is not working. It is under 1 year warranty period.
I have tried contacting on Amazon and ptron customer service numerous times . I have received no response.Infact I'm writing this mail second time.
Kindly look into the matter, I'm attaching the required details in this email. And assist on the same on priority basis.

Hello I was recently i.e.3 months ago ordered wireless earphone but at present condition one side earphone in not on and this product consist 12 months warranty so I want to help you for exchange this product or repair this product. I hope you will help me
Thank you

Hello sir my name is nitin my ptron earbuds case are not working ek din mai ptron earbuds use kr rha tha toh suddenly ptron earbuds case neche gir gaya tab se kam nhi kr rha hai so please do something.

Yes, the warranty period of my purchase is over but, after one year o[censored]sage the product got repaired and when I called the customer service they told that they will repair the products that only with warranty, I told them I will pay them for the battery but they are not willing to repair my product. This is not fair, after the warranty period what can I do with the product? Only for one year usage? I need justice.

Don't connect to my phone and not available to service center.

Hello Team Ptron,

This is to notify you all that I have purchased Ptron earphones in the month of August 2022 online from Amazon and only in 4 months it has become defective. To be clear there is no sound coming from one of the ear cords.

While ptron claims to be 1 year warranty, it has not managed to work even for 5 months properly . Please look into it and provide me a replacement for the same.

Attaching the invoice copy of the same. And photos.