ShopClues.com — refund of money

Address:Ahmedabad, Gujarat

I had ordered MY TONE car perfume from SHOP CLUE on 21st Feb. 2015. My order number is : 38750369. They had comitted to give my product with in 5-6 days but after 10 days also it had not came. So I went to RED EXPRESS, the courier company, to collect my item. But it was damaged parcel so I hadn't collect it from them and they told me to return the parcel. I had booked a refund request for this on 5th March 2015. And RED EXPRESS courier company had sent return parcel to SHOP CLUE on 12th March 2015. The way bill number regarding this is : 04502812. I had sent emails to SHOP CLUE many times regarding this issue also I had called at customer care of SHOP CLUE many times. They always commite to solve the problem with in 48 to 72 hrs. But after almost a month they hadn't taken any action to solve my problem. Please help me to get my money back.
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Dear Customer,

Sincere apologies for the inconvenience caused. We have noted your concern and getting this looked at. The timely updates will be shared on your registered contact details.


Regards,
ShopClues Support!
Sir/Madam,
I ordered a Kaspersky internet security 2015 3 users and 1 year (Id:[protected]on 21 April, 2015 and I paid online an amount of Rs 1100. But instead of the said product I received Kaspersky internet security 2015 1 users and 3 year (Id:[protected] on 29 April, 2015, which cost Rs 750. I didn't accept the product and told the courier agency to return it.However, till this date, I have not received any information about my refund.I registered a complaint but no response so far.
I hope you will look into the matter and inform me as soon as possible.
My email address is :ajeshadoor.[protected]@gmail.com
Phone:[protected]
Thanking You,
Ajesh.S

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