[Resolved]  ShopClues.com — Return acknowledged - then declined. Order Number 24375923

Address:

Kanpur, Uttar Pradesh

I had lodged a return request on 2 November against order number 24375923 and it was duly registered. on 10 November 2014 a reverse pick up was initiated by ECOM EXPRESS Kanpur but when Replacement as Requested NOR refund was received for 1-2 months I intensified the communication. Vide email dated 31 Dec 2014 and Jan 8, 2015 shopclues acknowledged that reverse pick is complete as per their latest update. Then they started sending emails that reverse pick up initiated. and mentioned the name of courier company assigned for reverse pick up that I had never heard not did any company as mentioned by them ever visited me. Last I wrote them an email seeking following information: 1. The reverse pick up was done by ECOM EXPRESS on 10 November 2014 as per scan of their acknowledgement on SHOPCLUES printout sent to you a number of times. 2. Before its pick up or otherwise you never communicated as to which courier partner was assigned to pick up the product - so - how was I supposed to know whether to handover the product to ECOM EXPRESS or not? 3. In any case during last three months no other reverse pick up effort was ever there. The courier company you have mentioned as deputed by you for reverse pick up, has never been known to us here ( Most of your deliveries come through RED EXPRESS COURIER or ECOM EXPRESS as far as KANPUR city is concerned. 4. As it is not my fault that I handed over the product to ECOM EXPRESS in good faith, may I know what effort you have made to communicate with ECOM EXPRESS - NEW DELHI about whereabouts of the product. 5. In the meanwhile as a customer, I am silent victim and seek some positive solution from your side for redressal of my issue.Hoping for some positive response. BUT they still replied the same day that they did not arrange pick up through ECOM EXPRESS - giving no reply to my complaints. I seek redressal of my complaint.