ShopClues.com — Return Rejected Of Damaged Product By Shopclues

I purchased a mic which was damaged Shopclues reject my ticket again and again. Order number is[protected] when i raise a complaint reply comes immediately that ticket rejection is in process without reading my complaint they close ticket. I already mentioned my order number. Please return the product and refund my amount.
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ShopClues.com customer support has been notified about the posted complaint.
Complaint comments 

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Dear Customer,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

To track the ticket status click at http://sclu.es/TcBea

Best Regards,
Customer Support Team
ShopClues.com
Munish Batta's [Complaint's author] reply, Aug 22, 2021
Registered mail ID - csplpat.collection@gmail.com & registered mobile number is 9779797706 and order number is - 206829560. When i make a return it shown immediately rejected in process. I think there is any lock type system so remove if any this type of lock you added so that no problem comes furture related same.

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