[Resolved] ShopClues.com — Return request | |||
I booked 32 gb memory card on 07/03/2015 and paid the amount in advance and the order no is 40679357. While forwarding the item i ordered, 16gb card was forwarded to me. I brought the matter to the notice of company through email before the item was delivered to me. Even after the complaint, the wrong product was sent to me. Thereafter i request for return of the item on 25/03/2015 and attach 3 images of the parcel.in turn the company send me a mail asking me to send images of the product. I forward the images five times as reply to the company's mail and confirm the receipt of the required images on telephone. The company representative told me on phone on 30/03/2015 and 31/03/2015 that the return request will be sanctioned and the amount will be credited to my bank account. Today i received once again a mail asking me to submit the required images within 48 hours. I donot understant why the company is asking again the images and feel that the company is not ready to return the amount to me. And this is just cheating with the customer. The company has charged amount for 32 gb card and send 16 gb card. My details are as under Name r m gaikwad Email [protected]@rediff.com Mobile no [protected] Was this information helpful? | |||
May 4, 2020 Complaint marked as Resolved Amount refunded | |||
 3 Comments | |||
Comments
I HAVE CHECKED THE RETURN REQUEST STATUS WHICH SHOWS THAT THE RETURN REQUEST IS CLOSED. I HAVE NOT BEEN GIVEN ANY SOLUTION TO MY PROBLEM AND THE RETURN REQUEST IS CLOSED. I HAVE PAID FOR 32GB CARD AND THE COMPANY HAS SEND ME A 16 GB CARD, WHICH IS NOT MY FAULT. THE COMPANY SHOULD HAVE ACCEPTED THEIR MISTAKE AND IMMEDIATELY REFUND THE AMOUNT. INSTEAD THE COMPANY IS ASKING ME TO FORWARD IMAGES OF THE PRODUCT. THE IMAGES HAVE BEEN ALREADY BEEN FORWARDED TO THE SHOPCLUES FOR SIX TIMES. THE COMPANY REPRESENTATIVE ACCEPTED THAT THE IMAGES HAVE BEEN RECEIVED ON 31/03/2015 AND THE REFUND ACTION WILL BE TAKEN SOON. THE COMPANY AGAIN SEND ME A MAIL ON 02/04/2015 ASKING ME TO SUBMIT THE IMAGES, WHICH IS NOT UNDERSTOOD. THE COMPANY HAS CHARGED RS 1099/- FROM ME TO SUPPLY 32 GB CARD AND SUPPLIED 16GB CARD AND THE COST OF THE CARD IS RS 550/-. THIS IS CHEATING WITH THE CUSTOMER. AFTER CHECKING THE STATUS OF MY RETURN REQUEST AS "RETURN REQUEST IS CLOSED" I CONTACT THE COMPANY ON THE LANDLINE NO GIVEN, BUT THE COMPANY REPRESENTATIVE ASKED ME TO WAIT FOR FURTHER 48 HOURS. AND NO SATISFACTORY REPLY IS GIVEN. I DONOT WANT THE COMPANY TO APOLOGISE FOR THE WAY THEY ARE BEHAVING WITH THE CUSTOMER, I WANT THE GARBAGE THE COMPANY SHOULD TAKE BACK IMMEDIATELY AND REFUND THE AMOUNT IMMEDIATELY.
TODAY I HAVE RECEIVED ANOTHER MAIL COPY OF THE SAME IS EXIBITS AS NO 1. I HAVE SEND THE IMAGES AND COPY OF THE MAIL IS ENCLOSED AS NO 2.
1.
Subject: Re: Order 40679357
From: "rmgaikwad "<[protected]@rediffmail.com> Sat, 4 Apr '15 1:20p
To: "support+[protected]@shopcluescom.zendesk.com"<support+[protected]@shopcluesc...⇄
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You have charged Rs 1099/- from me for 32GB card and supplied a 16 GB card and the cost is Rs 550/-.If the product was not available with the company the company should have asked me whether I would accept the 16GB card or the order should have been cancelled and money should have been refunded.
From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>
Sent: Sat, 04 Apr 2015 11:17:49
To: RAMAKANTGAIKWAD <[protected]@rediff.com>
Subject: Order 40679357
##- Please type your reply above this line -##
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 2547194, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
ShopClues Support, Apr 4, 11:17 AM:
Dear Ramakant,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding the order no. 40679357.
We apologize for the inconvenience caused to you. However, we are unable to understand your concern which you are facing with the product. Hence, we request you to kindly explain the issue of the product. If possible, please provide us the images of the delivered product as well, so that we can provide you the appropriate resolution on priority basis.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Akhilesh Singh
ShopClues.com
2.
Subject: Re: Order 40679357
From: "rmgaikwad "<[protected]@rediffmail.com> Sat, 4 Apr '15 1:20p
To: "support+[protected]@shopcluescom.zendesk.com"<support+[protected]@shopcluesc...⇄
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3 attachments - Download all
WP_20150327_19_06_04_Pro.jpg
1.36 MB
DownloadWP_20150327_19_06_27_Pro.jpg
1.17 MB
DownloadWP_20150327_19_07_01_Pro.jpg
1.27 MB
Download
You have charged Rs 1099/- from me for 32GB card and supplied a 16 GB card and the cost is Rs 550/-.If the product was not available with the company the company should have asked me whether I would accept the 16GB card or the order should have been cancelled and money should have been refunded.
From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>
Sent: Sat, 04 Apr 2015 11:17:49
To: RAMAKANTGAIKWAD <[protected]@rediff.com>
Subject: Order 40679357
##- Please type your reply above this line -##
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 2547194, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
ShopClues Support, Apr 4, 11:17 AM:
Dear Ramakant,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding the order no. 40679357.
We apologize for the inconvenience caused to you. However, we are unable to understand your concern which you are facing with the product. Hence, we request you to kindly explain the issue of the product. If possible, please provide us the images of the delivered product as well, so that we can provide you the appropriate resolution on priority basis.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Akhilesh Singh
ShopClues.com
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1.
Subject: Re: Order 40679357
From: "rmgaikwad "<[protected]@rediffmail.com> Sat, 4 Apr '15 1:20p
To: "support+[protected]@shopcluescom.zendesk.com"<support+[protected]@shopcluesc...⇄
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3 attachments - Download all
WP_20150327_19_06_04_Pro.jpg
1.36 MB
DownloadWP_20150327_19_06_27_Pro.jpg
1.17 MB
DownloadWP_20150327_19_07_01_Pro.jpg
1.27 MB
Download
You have charged Rs 1099/- from me for 32GB card and supplied a 16 GB card and the cost is Rs 550/-.If the product was not available with the company the company should have asked me whether I would accept the 16GB card or the order should have been cancelled and money should have been refunded.
From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>
Sent: Sat, 04 Apr 2015 11:17:49
To: RAMAKANTGAIKWAD <[protected]@rediff.com>
Subject: Order 40679357
##- Please type your reply above this line -##
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 2547194, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
ShopClues Support, Apr 4, 11:17 AM:
Dear Ramakant,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding the order no. 40679357.
We apologize for the inconvenience caused to you. However, we are unable to understand your concern which you are facing with the product. Hence, we request you to kindly explain the issue of the product. If possible, please provide us the images of the delivered product as well, so that we can provide you the appropriate resolution on priority basis.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Akhilesh Singh
ShopClues.com
2.
Subject: Re: Order 40679357
From: "rmgaikwad "<[protected]@rediffmail.com> Sat, 4 Apr '15 1:20p
To: "support+[protected]@shopcluescom.zendesk.com"<support+[protected]@shopcluesc...⇄
Show full Headers | View blocked images
3 attachments - Download all
WP_20150327_19_06_04_Pro.jpg
1.36 MB
DownloadWP_20150327_19_06_27_Pro.jpg
1.17 MB
DownloadWP_20150327_19_07_01_Pro.jpg
1.27 MB
Download
You have charged Rs 1099/- from me for 32GB card and supplied a 16 GB card and the cost is Rs 550/-.If the product was not available with the company the company should have asked me whether I would accept the 16GB card or the order should have been cancelled and money should have been refunded.
From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>
Sent: Sat, 04 Apr 2015 11:17:49
To: RAMAKANTGAIKWAD <[protected]@rediff.com>
Subject: Order 40679357
##- Please type your reply above this line -##
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 2547194, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
ShopClues Support, Apr 4, 11:17 AM:
Dear Ramakant,
Thank you for shopping with ShopClues.com.
This is with reference to your query regarding the order no. 40679357.
We apologize for the inconvenience caused to you. However, we are unable to understand your concern which you are facing with the product. Hence, we request you to kindly explain the issue of the product. If possible, please provide us the images of the delivered product as well, so that we can provide you the appropriate resolution on priority basis.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Akhilesh Singh
ShopClues.com
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We are getting this looked at & will get back to you with updates on the same. Apologies for the inconvenience caused.
Regards,
ShopClues Support!