[Resolved] ShopClues.com — Transaction made Amount deducted but Order not confirmed or not even showing

[Resolved] ShopClues.com — Transaction made Amount deducted but Order not confirmed or not even showing

Ashutosh111000999 from Cuttack, Odisha

Sir I've made an order of 3 items on ShopClues on 22 Dec 2020, 12:04 P.M. I paid the amount of ₹631 through upi but my order not showing or even confirmed. Please Help me with this. I don't have any order id because my order not confirmed, But after payment a confirmation message was shown on ShopClues app But my order not confirmed Please Help me. Thank You +1 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2021 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Dec 23, 2020 ShopClues.com Customer Care's response Dear Ashutosh, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. Please share your registered Email ID/contact number to enable us to check and resolve this at the earliest. You can also share the screenshot of Transaction ID with us so that we can look into this matter. Best Regards, Team ShopClues Dec 23, 2020 Updated by Ashutosh111000999 Number : [protected] Email id : [protected]@gmail.com Transaction ID : UPI/[protected]@a/[protected]/Ecommerce Chq/Ref No.: UPI[protected] Verified Support Dec 24, 2020 ShopClues.com Customer Care's response Dear Ashutosh, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We have shared the information with our respective Team and they are working on your concern. You can expect the next update within next 48 hours. Requesting your patience here. Best Regards, Team ShopClues
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